Internal IT Support Specialist - Junior+

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We are looking for an I nternal IT Support Specialist to join our Internal IT Support team.

The Internal IT Support team is responsible for ensuring a seamless technology experience for our employees. We manage internal technical issues, provide and maintain access to corporate systems, and support the tools and services that enable teams across the company to work efficiently and securely.

As a Internal IT Support Specialist , you will help deliver reliable IT support, troubleshoot technical issues, manage user access, and contribute to maintaining a stable and productive workplace. Working closely with employees across the organization, you'll play an important role in improving internal IT processes and ensuring a high standard of service.

Challenges that await you:

Handle and resolve daily tickets in Jira Service Management

Provide technical support to company employees via Service Desk and direct requests in Slack

Conduct onboarding and offboarding (create and deactivate user accounts, issue and return equipment, set up workstations and access rights, etc.)

Manage access to corporate systems (Active Directory, Google Workspace, Microsoft 365, VPN, Atlassian, Miro, Zoom, MS Office 365, and others)

Maintain and update the knowledge base and document standard procedures

Monitor the technical condition of equipment and office hubs in company locations

Participate in strategic tasks and projects

Ensure a high level of customer service and proactive communication with users

What makes you a great fit:

2+ years of experience as an IT Support / Service Desk Specialist

Understanding of Incident / Request / Access Management principles

Skills in diagnosing and troubleshooting hardware and software issues

Experience working with ticketing systems (Jira Service Management, Zendesk, Freshservice, etc.)

Proficiency in Microsoft 365, ideally some experience in administrating Microsoft clouds

Experience with Active Directory, Google Workspace

Experience working with MDM systems (Intune, JAMF, Apple Business Manager)

Strong communication skills, customer orientation, and stress resilience

B2 or higher English level for effective communication with an international team

Your bonus skills:

Experience working in an international distributed team

Basic knowledge of ITIL (Information Technology Infrastructure Library)

Participation in support process automation projects

Experience with VPN, SaaS management, and security platforms

Understanding of role-based access control (RBAC) principles

Awareness of corporate security standards and adherence to them

Our ways of working:

Innovative Spirit: A commitment to creativity and groundbreaking solutions

Honest Feedback: valuing open, transparent communication

Supportive Team: a strong, collaborative community

Celebrating Achievements: recognizing our wins together

High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

R elocation support to Mexico — with assistance for the employee and their family

Flexible work from one of our offices or remote

Healthcare Coverage

Education Budget: Language lessons, professional training and certifications

Wellness Budget: Mental health and fitness activity reimbursements

Vacation policy: 20 days of annual leave and paid sick leave