INTERNAL ONLY - Guest Support Worker, Main Temporary Full-Time

Job Title: Guest Support Worker Temporary Full-Time - Internal Only

• Reports to: Manager of Guest Services
• Location: Main Building

• Employment Type: Temporary Full-Time
• Type: Union

Rate of Pay: $25.65 per hour

Hours: Flexible - Days, Evenings, Weekends

The Guest Support Worker plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests.

What You’ll Do

Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries

Build rapport using harm-reduction, trauma-informed, and person-centered approaches

De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers

Collaborate with internal teams and external partners to ensure continuity of care

Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices

Maintain accurate notes and contribute to communication and documentation

Participate in team meetings, training, and service improvement initiatives

Perform light housekeeping (e.g., room setup, spill cleanup) and offsite errands

Open to cross-training across Mercy House

What You Bring

Post-secondary education in healthcare, social services, or related field

Experience in shelters, residential care, or community support

Knowledge of community resources for those facing homelessness and addictions

Strong communication, interpersonal, and problem-solving skills

Ability to work with diverse populations and a commitment to equity and inclusion

Comfortable with physical tasks (lifting up to 50 lbs)

Able to work independently and in a team

Clear Record of Conduct and Vulnerable Sector Check required.

Equivalent education/experience may be considered.

CLOSING DATE: October 6, 2026