International Voice Process_Kolkata

Your Role

• •Freshers are also eligible
• •1 to 2 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
• •Experience in handling customer issues, case management, and escalation management.
• •Strong verbal and written communication skills in English.
• •Good comprehension and analytical skills.
• •Ability to work with accuracy and attention to detail.
• •Proficiency in MS Office applications, email systems, web-based tools, and data entry activities.
• •Willingness to work in a 24x7 environment.
• •Open to work from office.

In this role you will play a key role in:

• •Excellent verbal and written communication in English.
• •Strong customer handling and escalation management skills.
• •Analytical thinking and problem-solving ability.
• •Attention to detail and accuracy.
• •Time management and multitasking skills.
• •Ability to work independently and in a team environment.
• •Basic understanding of healthcare claims and insurance processes (preferred).

YOUR PROFILE

Educational Qualification

Graduate in any discipline.

Work Location & Shift

• •Work from Office and Work from Home
• •Noida & Kolkata
• •Flexible to work in a 24x7 rotational shift environment

Experience Range:

• •A2: Freshers
• •A3: 1-3 Years

WHAT YOU'LL LOVE ABOUT WORKING HERE

For this role, the gross annual starting base salary is [X] [currency] (full-time). This covers base pay only; any bonuses, incentives, and benefits will be discussed later in the recruitment process. Candidates with additional experience or qualifications may receive a higher offer, determined by objective, gender-neutral criteria and consistent with our pay principles. If a collective labour agreement applies, we will explain the relevant pay terms at the interview stage. Note: We never ask for your current or previous salary during our hiring process.