IT Consultant

What We Do:

Network Right is on a mission to create a human-centric, innovative, next-generation world of IT. We are disrupting the IT service industry by offering custom solutions to each individual client. At Network Right, we’re bridging the gap between IT and People by offering unique support based on the needs of growing businesses, and making employee lives easier through technology.

About This Job:

We are expanding our support coverage to serve a key client. As an IT Consultant, you will be the dedicated technical resource, ensuring seamless IT operations when the rest of the team signs off for the day.

This is a focused, high-ownership position where you provide IT support during a critical window. You will need to think independently, troubleshoot without a safety net, and deliver a white-glove experience our clients expect.

The right person for this role is self-sufficient, composed under pressure, and takes pride in being the reliable presence that keeps things running quietly in the background.

This is a hybrid role, requiring at least 3 days onsite with the client

Shift: 9:00AM-5:30PM, Monday-Friday

Expected Start Date: 9/08

Compensation Range: $65,000-74,000

Compensation offered will vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Job Responsibilities:

Serve as a dedicated IT support technician managing a high volume of support tickets, consistently meeting SLA targets and maintaining quality resolutions

Support and facilitate client onboarding and offboarding, from account provisioning to equipment shipments

Handle intermediate-to-advanced troubleshooting of computer, application, and network issues across Mac OS and Windows

Provision, configure, and maintain user laptops, workstations, and accounts

Assist on IT project deployments including MDM rollouts, network configurations, and hardware rollouts

Manage physical assets including inventory, cable management, and general workspace upkeep

Develop and maintain documentation, standards, and best practices in line with compliance requirements such as SOC2 and HIPAA

Help configure automations and tooling especially around onboarding and offboarding workflows

Mentor and support junior team members as you grow into the role

Must Have Tech Skills:

Solid hands-on experience with Windows operating systems

Strong proficiency administering Microsoft/O365, Microsoft Intune (MDM), and Microsoft Entra ID / Azure Active Directory (IAM)

Familiarity with networking fundamentals and standard environments including Meraki and Unifi

Understanding of SOC2 compliance framework

Strong troubleshooting skills with a focus on clear, documented resolutions

Nice to Have Tech Skills:

Background supporting school campuses, faculty, and students

Proficiency troubleshooting MacOS

Proficiency with other SaaS tools like Google Workspace, M365, Slack, Zoom, etc

Proficiency with other MDM tools like Jamf, Kandji, etc

Proficiency with other IAM tools like Okta, JumpCloud, etc

Benefits:

❤️‍🩹 Health Benefits

100% covered health, dental and vision insurance for you, 50% for dependents

Paid Parental Leave

HSA/FSA eligibility

Access to a variety of mental health programs

💸 Compensation, Rewards & Recognition

401(k) + 4% company matching

Annual Bonus Program

🌴 Balance

Flexible Time Off

📚 Learning & Development

Flexible certification and learning stipends and reimbursements

🤝 Culture

Biannual company retreats

Social events

Wellbeing events and programs

➕ Extras

Home internet and mobile reimbursement

Monthly meal stipend