IT Engineer

• About Norm Ai
• Norm Ai, the agentic law company, has a client base with a combined $30 trillion in assets under management.

Norm Ai pioneered Legal Engineering, the process that empowers lawyers to build and supervise domain-specific AI agents with Norm’s proprietary suite of no-code software tools. Norm Ai technology is deployed inside many of the largest and most consequential institutions in the world.

Norm Ai is also the technology behind Norm Law, LLP, a separate but affiliated AI-native law firm built for the era of agentic AI. Norm Law’s attorneys advise leading institutions across private funds, private equity, venture capital, real estate, registered funds, and financial regulation, using the same legal intelligence platform that powers Norm Ai’s products.

• AI Fluency:
• Norm Ai expects all team members to be fluent in AI. Successful candidates actively use AI in their day-to-day work to support thinking, creation, and problem-solving. They use it to improve the quality and speed of their work and to continuously refine how work gets done end-to-end.

Candidates should be prepared to demonstrate and discuss their AI usage throughout the interview process, including concrete examples of tools, workflows, and outcomes. We look for practical, hands-on experience, not theoretical familiarity.

This Role

The IT Engineer will be responsible for implementing, operating and securing the IT systems that underpin Norm Ai and Norm Law, its affiliated law firm. This role combines hands-on technical engineering work with deep operational ownership, including hardening systems, ensuring endpoint and SaaS security, and maintaining smooth IT operations.

This role will report directly to the Chief Security Officer (CSO) and will work within the IT Team and cross-functionally with Operations, HR, Engineering and End Users to ensure a secure and resilient IT environment.

What You'll Do

IT Systems Management & Support

Own day-to-day IT operations and internal support processes, ensuring reliability and responsiveness

Manage account provisioning and deprovisioning across systems

Support integration of new tools, automation, and workflows across SaaS systems

Collaborate with HR and Ops on onboarding/offboarding and asset management

Act as an escalation point for IT issues and ensure high-quality internal support

Maintain office networks, printers, conference rooms & Wi-Fi

Work closely with employees and executives at Norm Ai and Norm Law to ensure technology needs are met

Strategic & Cross-Functional Contributions

Contribute to defining and implementing company-wide IT and security policies

Work with Engineering to align IT controls with application security posture

Identify and implement improvements to IT automation, observability, and compliance readiness

Drive adoption of best practices in endpoint and SaaS security hygiene

Security Mindset & Enablement

Apply a strong security mindset to IT systems and contribute to security initiatives.

Design, implement and maintain secure baseline configurations for key IT and SaaS platforms (ex. Okta, Google Workspace, M365, Slack)

Support device hardening efforts for company-managed endpoints

Assist with implementation and ongoing operation of security tooling such as endpoint protection, mobile device management, and secure authentication

Support rollout and enforcement of access controls, MFA, SSO, and device security policies

Participate in identifying and remediating security misconfigurations and hygiene issues across endpoints and SaaS systems

Work with security team members to remediate incidents, misconfigurations and hygiene issues

Contribute to security-related documentation, including configurations, runbooks, and operational controls

What We're Looking For

Core Qualifications

5-10 years of experience in IT, security engineering, or systems administration

Proven experience with at least several of:

Okta (SSO, MFA, lifecycle management, workflows)

Google Workspace administration

JAMF and MacOS system hardening

Endpoint protection tools (CrowdStrike, SentinelOne, etc.)

SaaS configuration management and automation

Strong understanding of security principles (least privilege, zero trust, endpoint hardening, patching)

Experience implementing and maintaining SSO and MDM integrations

Excellent troubleshooting and systems-level thinking skills

Strong written documentation and communication skills

Nice to Haves

Experience in startup or high-growth environments

Familiarity with compliance frameworks (SOC2, ISO 27001, etc.)

Automation or scripting experience (Python, Bash, MDM APIs, Okta Workflows)

Experience managing Slack Enterprise, ChatGPT Enterprise, or similar collaboration platforms

Experience with Microsoft 365, iManage, Intapp, and Litera

Exposure to vulnerability management and security telemetry tools

Security certifications (Security+, Okta Certified Professional, CISSP, etc.)

Compensation and Benefits

Base salary: $130,000 to $155,000 a year

The range displayed in this job posting reflects the minimum and maximum target for new hire salary for this position. Within the range, individual pay is determined by various factors, including job-related skills, experience, and relevant education or training.

Equity: Included

Benefits: 401(k) with employer match, health, dental, vision coverage, unlimited paid time off, free lunch in office daily, employee referral bonus program

Relocation: Financial support to ease your move to New York City, designed to make the transition smooth and stress-free.

Work Location

Location: New York City

Work model: Hybrid

In-office expectation: 4-5 days per week

To learn more about Norm Ai, visit our website .