IT Field Service Engineer (M365)

IT Field Service Engineer

Tunbridge Wells & Client Site | Unlimited Holiday | Keep customers productive, secure, and moving forward by turning IT change into business value.

Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.

With a robust team of over 180 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Microsoft Partner of the Year for Dynamics Business Central.

We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.

Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.

We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.

Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.

Role Overview:

Technology only creates value when it works reliably, securely, and without getting in the way of the people using it.

As an IT Field Service Engineer, you'll help customers successfully implement, upgrade, and maintain the technology that underpins their business. Whether delivering onsite infrastructure projects, deploying Microsoft cloud solutions, or resolving complex technical challenges, you'll play a key role in ensuring customers can operate effectively and confidently.

This role sits at the intersection of customer service, technical delivery, and continual improvement, helping Infinity deliver a consistently high-quality experience while strengthening long-term customer relationships.