IT Graduate — Service Desk & Endpoint Support

IT Graduate — Service Desk & Endpoint Support

Location: [Insert location] Type: Full-time, Graduate / Entry-Level Reports to: IT Service Desk Manager / IT Manager

About the Role

We're looking for an IT Graduate to join our IT Support team, providing first- and second-line technical support across the business. This is a hands-on role covering service desk ticket management, endpoint deployment, and day-to-day infrastructure support — ideal for someone looking to build a broad foundation in enterprise IT.

Key Responsibilities

Log, triage, and manage tickets through to resolution via the IT Service Desk system, ensuring SLAs are met and tickets are kept up to date with clear notes

Provide first-line technical support to end users, escalating complex issues where appropriate

Manage and maintain endpoints (laptops, desktops, mobile devices) using endpoint management tooling (e.g. Intune, SCCM, or similar)

Build, image, and configure new laptops and desktops ready for deployment

Install, configure, and troubleshoot business software and applications

Perform network patching and basic cabling/connectivity tasks in comms rooms and office areas

Administer and support Microsoft Office 365, including user account management, mailbox administration, Teams, SharePoint, and OneDrive

Maintain accurate asset records for hardware and software

Support onboarding/offboarding processes, including account setup and equipment provisioning

Follow and contribute to IT documentation, knowledge base articles, and standard operating procedures

Adhere to IT security and data protection policies at all times

Requirements

Degree (or equivalent) in IT, Computer Science, or a related field — or demonstrable practical experience

Strong written and verbal English communication skills, with the ability to explain technical issues clearly to non-technical users

Good understanding of Windows operating systems and common productivity software

Basic understanding of networking concepts (IP addressing, patching, switches)

Familiarity with Microsoft 365 administration

A methodical, customer-focused approach to problem-solving

Willingness to learn and take on new challenges in a fast-paced environment

Desirable

ITIL Foundation certification (or working knowledge of ITIL processes)

Experience with endpoint/device management platforms (Intune, SCCM, Jamf, etc.)

Exposure to Active Directory / Entra ID

Basic scripting or automation experience (e.g. PowerShell)

Any relevant certifications (CompTIA A+, Network+, Microsoft 365 Fundamentals)

What We Offer

Structured onboarding and ongoing training/certification support

Clear progression path within the IT team

[Insert benefits: salary, holidays, pension, etc.]