IT Service Desk Officer

The successful candidate will be accountable for:

Provide technical support for computer hardware, software and peripherals

Troubleshoot and resolve day-to-day user IT issues

• •Manage and follow up on support requests through the IT ticketing system, ensuring proper documentatio n,
• timely resolution and ownership.

Prepare, configure and deploy computers and user equipment

Install and maintain operating systems, software and peripherals

Maintain office IT equipment, printers, cabling and related technology

Perform basic computer hardware maintenance and coordinate repairs

Maintain accurate records of IT assets and assigned equipment

Manage user accounts and access according to company procedures

Assist with user-related systems administration

Take ownership of assigned IT systems, ensuring their monitoring, maintenance and reporting as required

Assist with the procurement and deployment of IT equipment

Assisting the systems and net/sec teams on demand

Document technical issues, repairs and equipment changes

Provide guidance and support to users when required

Provide support outside normal working hours when operationally required

The ideal candidate will possess the following qualifications/skills:

BSc/MSc in Computer Science or any related field

Good knowledge of computer hardware, operating systems, software and peripherals

Hands-on experience with computer setup and configuration

Good troubleshooting and problem-solving skills

Patient and professional approach to user support

Good communication and teamwork skills

Ability to prioritise tasks and work under pressure

Willingness to learn and develop technical skills

Good written and spoken English

Previous experience in a similar position will be considered an advantage

IT certifications or professional qualifications will be considered an advantage

The successful candidate will receive:

Remuneration according to qualifications and experience

13th Salary

Medical Insurance Scheme

Provident Fund

Access to MadBenefits app

Inhouse fitness room with classes

Modern working space at a central and convenient location of Limassol close to the highway

Friendly multinational environment

Opportunities for professional learning and growth

Birthday Voucher and Birthday leave

Weekly Monday breakfast

Access to Wellapy platform