IT Support Associate

Overview:

We are seeking a Junior IT Support Technician to join our IT Support Team. This role is ideal for someone passionate about technology and eager to provide IT system support. The role supports the Desktop Systems and General IT matters at the Guidepoint office in Shanghai.

This includes triaging hardware and software issues, network problems and other IT tasks as assigned.

What You'll Do:

Provide helpdesk support to a technical and non-technical staff in a Windows/MAC environment

Management of desktop systems, and applications (MS Office / Firefox, etc)

Setting up and configuring new desktops and users

Troubleshoot network issues, desktop application issues, security issues (Anti-virus, malware, etc)

Available off hours to monitor and respond to support calls and alerts;

Printer management; Audio/Video devices

Provide remote support to global users

Manage and support mobile devices

Inventory management

Maintain a knowledge base, documentation and administration procedures

Research on new technology

Knowledge of Ticketing systems/Helpdesk ( ManageEngine , ServiceNow , Jira etc)

Basic troubleshooting /understanding : Azure environment , Endpoint , Intune , O365 Admin Portal / Exchange Online

What You Have:

Bachelor's Degree

3-4 years of experience with IT Support in a corporate office environment

Previous internship/volunteering/extracurricular experience

OS: Working knowledge of Windows OS. (Mac/Linux a plus)

Networking: LAN, WAN, TCP/IP, DHCP, DNS, Active Directory

Security: Data & Network security

Network/traffic security (file/folder, content filtering, etc)

Knowledgeable in Spy/Malware/Virus vulnerabilities

Spam filtering; Knowledge of messaging protocols

Hardware: Dell Laptops, Printers, Docking Stations, Monitors

Applications: Basic Desktop applications,

Application deployment and updates as needed

Microsoft Suite, including Teams, O365 Office Suite

Data recovery tools, Microsoft Office, QuickBooks, etc

Telecommunication

Skills you will bring:

Ability to work in a fast-paced, results-oriented environment

Excellent time management and organizational skills

Outgoing personality with the ability to speak with people at all professional levels

Intellectual curiosity and desire to learn

Excellent written and verbal communication skills in English

Demonstrated ability to work both individually and as part of an international team

What We Offer:

14 annual leave days (PTO Days), 13 legal holidays, and 7 full paid sick days

Social insurances and housing fund

Shanghai CBD location, Bund Center with line 10 and line 14 metro

Free snacks and beverages in the office, including free coffee

Competitive salary depending on experience.

Casual work environment,

Monthly birthday celebration, team building, and other social events

Entrepreneurial environment, autonomy, and fast decisions

International exposure to the global Guidepoint service teams

Summer and winter team events

About Guidepoint:

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees , Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.

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