IT Support Engineer

IT systems that work effectively keep Amazon’s operations running at full speed. Our IT Support Engineers work behind the scenes to troubleshoot any issues and improve our systems, so that we can operate at our best. Your focus will be to make sure our IT infrastructure is up to the demands of our global business. At the same time, you’ll get to work with the latest technology and learn from leaders who are creating the warehouse environments of the future.

• Key job responsibilities
• - Support end-user equipment and your building’s IT infrastructure
• - Help with key network projects, like the IT setup of new Amazon buildings
• - Suggest new processes that improve the way Amazon uses IT in its operational sites
• - Train and mentor IT Technicians

• A day in the life
• As an IT Support Engineer, you’ll work with remote and on-site colleagues to support them with any issues. You’ll use your expertise to make sure our platforms are working at their best, often implementing projects to maintain or improve our IT infrastructure. In some cases, you may also help design the infrastructure for new buildings and make sure everything is working for the site launch. No two days are the same at Amazon, which makes this an exciting place to work. You can expect to troubleshoot disruptive IT incidents one day and come up with new processes that make our IT systems better the next. You’ll also spend time training and mentoring your colleagues, giving you the opportunity to see your team develop and your career grow.

• About the team
• Within the Ops Tech Solution (OTS) team, we offer constant tech support to Amazon’s global operations. Maintaining, upgrading and protecting the IT infrastructure and end-user devices of one of the world’s largest businesses requires diverse skills. Some of the team are engineers who help implement solutions and create new ones, whilst other people take management roles, providing leadership to our tech support colleagues so they can better help our end-users. Amazon’s OTS team work hard to balance performance and sustainability in all new solutions. Lots of our people are based on site. Our team operates around the clock, making sure we can offer support or carry out important maintenance with minimal business interruption.

Basic qualifications

• - Experience troubleshooting in a multi-user high availability environment
• - High school or equivalent diploma
• - Experience in PC repair, troubleshooting, deployment and liquidation
• - Experience in IT client, server, and network service delivery
• - Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)
• - Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
• - Speak, write, and read fluently in English at C1 level or above
• - Valid driver's license with access to a personal vehicle for daily use
• - Valid and active driver's license

Preferred qualifications

• - Experience supporting video conference and teleconference equipment
• - Bachelor's degree
• - Experience with project delivery
• - Experience in team leadership

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.