IT Systems Engineer

Job Title: IT Systems Engineer

Location: Guadalajara, Mexico, Hybrid

This is a hybrid position, which may require the ability to occasionally be onsite in our Guadalajara, Mexico office as needed. Candidates must be based in Guadalajara.

ABOUT THE COMPANY:

Salesloft is building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we're building the industry's first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.

With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate.

Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future.

THE OPPORTUNITY:

At Salesloft, our IT Systems Engineer will be pivotal to our company's success. You will be a key member of our fast-growing and high-performing IT team and will be instrumental in building new systems and solutions that enable our employees to do their jobs efficiently and effectively.

On a day-to-day basis, you will be responsible for engineering systems that securely and effectively manage authentication and authorization of access to end user systems. Specifically, you will:

Support administration of our IAM stack, including Okta (SSO, MFA, provisioning/deprovisioning), working closely with senior team members on more complex identity workflows and integrations

Administer and support core collaboration and productivity platforms — Google Workspace, Slack, Zoom, and related SaaS tools — including user management, configuration, and integrations

Support endpoint management across macOS and Windows fleets using MDM tooling (e.g., Jamf, Intune), including device enrollment, configuration profiles, patching, and compliance enforcement

Manage the lifecycle of SaaS applications, from onboarding and configuration through decommission, in partnership with business stakeholders

Contribute to automation efforts that reduce manual toil across provisioning, access reviews, and license management

Triage and resolve escalated IT issues from the Helpdesk team, serving as the technical escalation path for access, device, and application problems

Develop and maintain IT documentation, SOPs, and runbooks

Identify gaps in process and tooling and bring ideas for improvement to the team

In addition to working with amazing colleagues who live our core values every day, you will also have the opportunity to build the IT solutions that help an incredible company scale. You will have an opportunity to make a difference.

WHAT WE'RE LOOKING FOR:

We are seeking a bias-towards-action, results-oriented, critical thinker and builder who is laser-focused on finding and fixing problems through technology. Specifically, you will work closely with stakeholders like our HR Tech team, Security team, PMO, and Helpdesk teams to learn where pain points exist and deliver solutions that meet end user needs.

If you're looking for an opportunity to learn more, do more, and become more, then becoming an IT Systems Engineer is the career path for you!

THE TEAM:

Salesloft's IT team comprises seasoned and up-and-coming IT professionals.

Values: Move as One, Evidence over Ego, Lead from the Front, Make Your Mark, Customer-Inspired.

The IT team consists of results-oriented IT professionals who live to serve and enable others while also creating efficiencies and eliminating ambiguity within the company's IT strategy.

THE SKILL SET:

2+ years in an IT systems or IT engineering role, with exposure to IAM, endpoint management, or SaaS administration

Working knowledge of Okta — SSO, MFA, and user lifecycle basics; experience with Okta Workflows or SCIM is a plus

Hands-on experience with MacOS, Google Workspace and Slack administration; familiarity with Microsoft 365 is a plus

Some experience with MDM platforms (Jamf, Intune, or equivalent) for device management and compliance

Comfort working across multiple SaaS platforms and managing vendor relationships at an operational level

Experience using APIs or no-code tools to automate manual tasks

Good documentation habits — you write things down and keep them current

Clear written and verbal communication skills, including the ability to work cross-functionally with non-technical stakeholders

Self-directed and eager to grow; comfortable asking for help and ramping quickly in unfamiliar areas

Relevant certifications are a plus: Okta Certified Professional, Google Workspace Administrator, or Slack Certified Admin

At Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings.

We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law.

If you're excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply. We are actively hiring across multiple geographies and would love to welcome passionate, curious, and mission-driven individuals to our growing team. Explore our open roles and consider joining us!

#LI-Remote

Please note that all official communication regarding job opportunities at Salesloft will come from an @salesloft.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Salesloft, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Careers Page ( https://salesloft.com/company/careers/ ).

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment — all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration.