IT Technician I

Description

PRIMARY FUNCTIONS:

In this role you will be expected to:

• •Work and provide remote technical support for our child divisions across the United States.
• •Work in a team environment, able to follow duties assigned by the Helpdesk Operations Manager.
• •Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolution, prioritizing problems, asking pertinent questions, and assessing impact of issues.
• •Develop and provide technical training to end-users when asked.
• •Identify, analyze, troubleshoot, and resolve problems with the aim of eliminating recurrences and reducing calls to the helpdesk.
• •Direct unresolved issues to the next level of support personnel.
• •Use the Ticketing System, log details of work performed, time, and resolution steps, immediately after each intervention.
• •Follow up with users to ensure full resolution of issues.
• •Deploy, install, and manage computers and other devices in accordance with corporate standards.
• •Play a strategic role in the on-boarding and off-boarding system, ensure that users are properly set up in the system by providing end-user account administration services (add/change/remove).
• •Assist with monitoring and maintaining inventory of all hardware and software in use by the company.
• •Travel to offices within the company for projects or special assignments.
• •Other related duties as required.

MINUMUM REQUIRMENTS:

The ideal individual we are seeking needs to have a background in the Information Technology field.

• •An associate or bachelor’s degree, in Information Technology or Computer Science is preferred. Or three years of equivalent work experience without an associate or bachelor’s degree.
• •Ability to follow verbal and written instructions, excellent organizational skills, and attention to detail.
• •Helpdesk Knowledge of Microsoft 365, Microsoft Intune, Share Point, Exchange, and One Drive.
• •Ability to complete on-job training of applications, hardware, and software.
• •Ability to work independently with minimal supervision when applicable.
• •Experience in a customer-facing role providing technical support and assistance.
• •Strong technical knowledge of computer systems, including hardware, software, and networking.
• •Proven analytical and problem-solving abilities to maintain computer systems and network infrastructure related issues .