IT Training Manager – Epic & Clinical Systems

Job Posting Title:

IT Training Manager – Epic & Clinical Systems ----

Hiring Department:

Dell Medical School ----

Position Open To:

All Applicants ----

Weekly Scheduled Hours:

40 ----

FLSA Status:

Exempt from FLSA ----

Earliest Start Date:

Immediately ----

Position Duration:

Expected to Continue ----

Location:

AUSTIN, TX ----

Job Details:

General Notes

The IT Training Manager – Epic & Clinical Systems provides leadership and oversight for Dell Medical School's Epic and healthcare technology training program. This role is responsible for developing training strategy, leading training operations, managing training staff, and ensuring the effective design, delivery, and continuous improvement of education programs supporting Epic applications, electronic health record (EHR) systems, and associated digital technologies. The position partners closely with clinical, operational, and technical leaders to promote user adoption, workflow optimization, organizational readiness, and successful technology implementations.

Important Employment Information

This position is not eligible for employer-sponsored work authorization. Applicants requiring current or future visa sponsorship are not eligible for employment in this position.

Purpose

The IT Training Manager – Epic & Clinical Systems leads the organization's Epic and healthcare technology training function by establishing training strategy, managing staff, overseeing curriculum development, and ensuring successful adoption of clinical and business applications. This role provides leadership for user readiness, workflow optimization, onboarding, system implementations, upgrades, and ongoing education while partnering with clinical informaticists, application analysts, operational leaders, and executive stakeholders to support organizational goals.

Responsibilities

Develops and Maintains Training Programs

Establish departmental standards for curriculum development, instructional design, training delivery, and competency assessment

Oversee training governance to ensure consistency, quality, compliance, and alignment with organizational objectives

Establish key performance indicators and success measures for training effectiveness and user readiness

Design education programs tailored to clinical and non-clinical audiences

Oversee the development, maintenance, and quality of training materials, curricula, e-learning content, and user education resources

Align training content with clinical workflows and application functionality

Update educational materials based on system enhancements, workflow changes, and user feedback

Ensure training supports organizational standardization and optimization initiatives

Manage project training requirements and scheduling of training resources

Develop, administer, and monitor training-related budgets, instructional technologies, training environments, educational materials, travel, and vendor-supported training activities

Establish user application assignments and training pathways based on job responsibilities, workflows, security requirements, and organizational standards

Ensure assigned curricula and competencies support effective system utilization and user readiness

Delivers Training and Onboarding

Ensure effective delivery of classroom, virtual, and hands-on training programs through direct facilitation or delegation to training staff

Oversee onboarding education programs for new employees, providers, and operational teams

Deliver individual and group training for new clinics, departments, and operational initiatives

Deliver education supporting software updates and new Epic functionality

Provide at-the-elbow support for providers, clinical staff, and non-clinical users

Provide leadership in resolving training issues and operational challenges

Assigns Applications and Supports User Proficiency

Determine appropriate application assignments based on user roles and workflow requirements

Develop and maintain advanced knowledge of supported Epic applications

Guide users through role-specific workflows and operational procedures

Monitor user proficiency and application adoption

Manage training requests, access questions, and user support needs

Work closely with department managers to identify and document training requirements

Coordinates Training Logistics

Schedule training sessions and manage training environments

Coordinate logistics for educational events across multiple locations

Track attendance, training completion, and competency records

Ensure availability of required equipment, systems, and training resources

Maintain training documentation and related administrative records

Establish and manage training schedules supporting system implementations, upgrades, optimization initiatives, onboarding activities, and ongoing education

Coordinate training resources to align with operational priorities and project timelines

Analyzes Training and Workflow Effectiveness

Review organizational activities and operational data to support planning and process improvement

Assess curriculum effectiveness and recommend quality improvements

Provide feedback supporting the build and maintenance of training environments

Maintain an understanding of organizational policies, ambulatory operations, and business workflows

Align training with Epic application functionality and organizational processes

Identify, investigate, and resolve training-related issues affecting user adoption, system utilization, and workflow efficiency

Recommend enhancements to training programs, educational materials, and workflow processes based on performance metrics, user feedback, and organizational objectives

Consults and Collaborates with Stakeholders

Collaborate with Applications & Informatics teams, project managers, department leaders, and super users

Ensure training content is standardized and aligned with organizational initiatives

Lead optimization of operational workflows through on-site review and departmental support

Promote efficient workflows that improve operational effectiveness, customer satisfaction, and quality outcomes

Support strategic organizational goals through targeted training and workflow enhancements

Collaborate with operational, clinical, and informatics leadership to support user adoption, workflow optimization, and effective utilization of Epic and business applications

Escalate significant operational, technical, compliance, resource, or policy issues to senior leadership as appropriate

Partner with stakeholders to identify educational needs and develop strategies that improve organizational performance and end-user proficiency

Manages Direct Reports

Establish departmental goals, priorities, staffing plans, and workload assignments

Develop and mentor training staff and future training leaders

Ensure appropriate staffing coverage for implementations, upgrades, optimization initiatives, and support activities

Evaluate staff competency and training effectiveness

Provide full-cycle supervision including recruitment, onboarding, coaching, performance management, and employee development

Establish performance expectations, monitor progress, and provide ongoing mentoring and feedback

Complete performance evaluations and development plans

Approve timecards, schedules, paid time off, and routine personnel actions

Address employee relations and performance concerns in partnership with Human Resources

Promote employee engagement, accountability, and professional growth while ensuring alignment with departmental and organizational goals

Marginal or Periodic Functions

Participate in go-live support and floor training during system implementations

Assist with testing and rollout of new application functionality

Support training activities for vendors and external partners

Participate in chan