Jovem Aprendiz

Minor Apprentice

Job Description:

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

• 🚀 Your next challenge
• Add business context
• Pluxee / Global IT Foundations & Platforms organization is looking for strong and experience candidate for role of SIAM Processes and Tools Manager - ServiceNow.

• What you’ll be doing:
• SIAM Processes and Tools managers is responsible for design / implementation and fulfilment of SIAM / ITSM processes across different master / local solutions or suppliers under her / his responsibility. In addition, role assure gradual implementation of E2E Monitoring, Dashboards and related analytics. All this supported by Robotics to lower the operational effort.
• SIAM Processes and Tools manager will have the responsibility to coordinate the suppliers in given tools area in day-to-day activities in order to assure suppliers efficiency and quality of the delivery.

• RESPONSIBILITIES:
• •Manage ITSM Tool based on ServiceNow and in her / his responsibilities is to maintain platform availability as well as future development and growth.
• •Coordinate the tools suppliers on day-to-day activities in order to assure suppliers efficiency and quality of the delivery.
• •Enable processes robotics to lower operational effort by automating routine tasks in processes and operational procedures.
• •Establish fully integrated ITSM solution across multiple platforms in cooperation with other tools owners.
• •Coordinate and perform platform upgrades.
• •The SIAM Processes and Tools manager ensures quality and continuity of service operations; designs, implements, coordinates, maintains and communicates SIAM / ITSM Processes.
• •Verifies the compliance of the parties to the processes
• •Monitors process performance and key metrics on regular basis and act on deviations
• •Continuously identifies potential process improvements, makes appropriate recommendations to Service Delivery and co-ordinates process improvements
• •Detects and agrees on new cross-supplier processes
• •Coordinate the tools suppliers on day-to-day activities in order to assure suppliers efficiency and quality of the delivery.
• •Is responsible to enable Dashboards: gathers information from different sources and provides automated on-time performance and trend information on all KPIs. To enable single source of truth of operational KPIs and SLAs.

🌟 You’re a match

• SKILLS REQUIRED:
• •Proven track record in SIAM required
• •Understanding and experience of ITSM tools as must
• •Experience with Jira Service Management, Datadog as benefit
• •International working environment experience with virtual team leading skills is seen as clear advantage
• •Excellent communication, reporting and presentation skills, fluency in English
• •Solid IT process knowledge with very good ITIL understanding, ITIL V3 or ITIL 4 certification (or similar) is required (Intermediate or Expert level).
• •Knowledge in agile methodologies and DevOps, and proven experience in using those as part of service management e.g. through CI/CD pipeline automation or real-time monitoring as benefit
• •Strong experience in supplier collaboration with off-shoring model
• •Proactiveness and analysis and problem-solving skills
• •Previous experience and track record in building management reporting framework (Dashboards / correct KPIs presentation to correct stakeholders)
• •Organization Change Management skills required (to be able to introduce new or updated processes to the stakeholders)
• •Able to embrace and promote cultural diversity and inclusion respectfully across own team and organization
• Soft Skills
• o be a strong team player
• o be self-driving with attitude to execute and develop further without guidance
• o have self-leadership skills and the ability to influence and lead by example
• o have a humble and servant attitude with the passion to deliver and operate with high quality
• o have a genuine interest in new technologies, business models, methods, and processes
• o work well under pressure with a strong level of self-leadership
• o act as a change agent on the agile way of working.
• o Ability to work remotely

• Work Experience Requirements:
• The candidate should have a 5 and more years’ of experience in IT Services Operations and at least 3 years’ of experience in area of processes development and ITSM tool administration (ServiceNow).
• •Minimum 5years experience to work as administrator of ServiceNow platform
• •Minimum 5 years’ experience in IT production and service management
• •Minimum 3years of experience in process development and implementation based on ITIL v3, ITIL v4 or COBIT 5

• Languages:
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• English (Mandatory) any other language will be a plus

• Competencies:
• Adaptability (Competent)
• Attention to Detail (Competent)
• Builds effective teams (Competent)
• Communication (Competent)
• Continuous Improvement (Competent)
• Data Analysis (Competent)
• IT Service Management (ITSM) (Competent)
• Problem-Solving (Competent)
• Process Improvement (Competent)
• Service Desk Operations (Competent)

• 🔎 To get this challenge
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• •Video call or face to face with *Add the Name of the interviewer*
• •Video call or face to face with *Add the Name of the interviewer*
• •Video call or face to face with *Add the Name of the interviewer*

• 🏅 Your team
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• This role will belong to the Global IT Foundations & Platforms organization. Reporting to Service Integration Senior Manager.

• 📍 Your location
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• ☀️ Happy at work
• 1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
• 2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
• 3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.