Jr. Customer Success Analyst (Data Focus)

About the Role

WebFX is seeking an entry-level candidate for our DataTech team! Our ideal candidate has a bachelor's degree (or will soon have one!), a track-record of strong academics, and is excited about all things technology, analytics, and client consulting. Related experience is awesome to have, but never required - we'll train you on everything you need to know.

The Qualifications: Who You Are

Education:

A Bachelor's Degree: All majors welcome!

GPA: 3.4 or above

(Upcoming grads are encouraged to apply - we interview and hire up to a year in advance!)

Suggested Experience and Skills:

Prior experience working, in any field (for example: a part-time job, summer job, internship, etc)

Strong verbal and written communication skills

Customer service experience (in any industry)

Analytical and research skills

Ability to translate technical information into simple terms

Digital marketing experience (a bonus!)

Experience in analyzing data and creating reports (a bonus!)

Tools/Technical Skills:

(Not required, but awesome to have!)

Excel/Google Suite

Familiarity with using AI tools

Google Analytics, Google Tag Manager, or Google Ads

CRMs (such as Salesforce, Hubspot, Pipedrive, or similar)

Qualities and Traits:

You're passionate about data and technology, and love talking about them with others

You're professional, dependable, and self-motivated

You take pride in your work and always strive for high-quality results

You work with urgency and enjoy getting things done

You're proactive when it comes to solving problems

You're a lifelong learner, and are always looking to stretch and grow your skills

You love thinking both creatively and analytically, and love using data to make decisions

Don't stress if you don't have every experience listed - we hire for soft skills, and believe hard skills can be trained. If the job responsibilities sound interesting, and these traits sound like you, then we want to hear from you!

The Job Responsibilities: What You'll Learn to Do

Consult with Clients on Technical and Analytical Solutions

(About 40% of your day)

Communicate directly with assigned clients, providing industry advice and recommendations to help them achieve their goals

Consult with clients on their individual suite of technical tools, such as Google Analytics, Google Tag Manager, CRMs, data-tracking platforms, etc

Work Behind the Scenes to Analyze Data and Configure Solutions

(About 30% of your day)

Make recommendations and set up data-tracking platforms and functions accordingly for clients

Perform quality assurance for a client's technical solutions

Communicate Internally With Other WebFX Teams

(About 20% of your day)

Consult internally with WebFX marketers and account managers on client goals and data tracking

Work with the WebFX Martech development team to assist in creating client marketing automations and integrations

Become an Expert on WebFX's Proprietary Data and Software Solutions

(About 10% of your day)

Develop an expert-level understanding of WebFX's software product suite

Walk clients through our proprietary software solution, RevenueCloudFX

The Benefits: What You'll Get

Comprehensive, On-the-Job Training and Career Development

Initial "career kickstart" training to learn foundational hard skills over the first few months on the job

Ongoing advanced training sessions from industry experts as you progress further in your role

Regular team Lunch-and-Learns in our on-site training amenities

Career Growth and Upward Progression Paths

All our Jr-level roles represent the first step on an upward promotional path within WebFX

Merit-based promotions are abundant for new team members who meet or exceed performance metrics

Regular 1-on-1 check-ins with a manager to support career growth

Potential promotional path for Jr. Customer Success Analyst:

DataTech Solutions Architect

Lead DataTech Solutions Architect

Senior DataTech Solutions Architect

In-Person Experience Alongside Our Team of Industry Experts

This position is based fully in-office at our riverside campus in Harrisburg, PA, with opportunities for this to evolve as Fxers advance in their career tenure.

Compensation

$50,000-$55,000 (potentially higher based on work experience)