Jr. IT Helpdesk Specialist (Pacific Standard Time)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Jr. IT Helpdesk Specialist (Pacific Standard Time) based in United States.

• This remote role provides frontline technical support to a growing, distributed workforce.
• You’ll serve as a trusted first point of contact for hardware, software, connectivity, access, and collaboration-tool issues.
• The position combines hands-on troubleshooting with a strong focus on responsive, white-glove user service.
• You’ll support attorneys, paralegals, and administrative professionals while helping minimize downtime and maintain productivity.
• The role also provides exposure to onboarding, IT documentation, security practices, and continuous process improvement.
• You’ll work closely with IT leadership and cross-functional teams in a fast-paced environment where ownership, learning, and clear communication are highly valued.
• This is an opportunity to build foundational IT expertise while making a direct impact on the day-to-day experience of a fully remote organization.