Jr. IT Support Specialist

About the Role

WebFX is seeking an entry-level candidate for our IT Support team! Our ideal candidate has a bachelor's degree (or will soon have one!), a track-record of strong academics, and is excited about all things technology and tech support. Related experience is awesome to have, but never required - we'll train you on everything you need to know.

The Qualifications: Who You Are

Education:

A Bachelor's Degree: All majors welcome!

GPA: 3.4 or above

(Upcoming grads are encouraged to apply - we interview and hire up to a year in advance!)

Suggested Experience and Skills:

Prior experience working, in any field (for example: a part-time job, summer job, internship, etc)

Strong verbal and written communication skills

Customer service experience (in any industry)

Ability to translate technical information into simple terms

Experience in tech support or IT Help Desk-related work (a bonus!)

Tools/Technical Skills:

(Not required, but awesome to have!)

Excel/Google Suite

Solid understanding of both Windows and Mac OS

Solid understanding of the latest business office technologies

Familiarity with using AI tools

Qualities and Traits:

You have a passion for technology and love staying up to date with new and emerging tech

You're professional, dependable, and self-motivated

You take pride in your work and always strive for high-quality results

You work with urgency and enjoy getting things done

You're proactive when it comes to solving problems

You're a lifelong learner, and are always looking to stretch and grow your skills

You love thinking both creatively and analytically, and love using data to make decisions

Don't stress if you don't have every experience listed - we hire for soft skills, and believe hard skills can be trained. If the job responsibilities sound interesting, and these traits sound like you, then we want to hear from you!

The Job Responsibilities: What You'll Learn to Do

Perform Help-Desk Support for Our Internal Team

(About 60% of your day)

Respond to support tickets from team members when they run into technology issues

Help solve problems with computer systems, software, hardware, and other workplace technology

Educate team members on technology, and walk with them through the problem-solving process

Run diagnostic programs to identify and resolve problems

Respond promptly to team member questions either in-person or over email, as the situation requires

Resolve technical problems with Local Area Networks (LAN), WiFi, and other systems

Create and Manage Team Member Accounts and Workstations

(About 30% of your day)

Install and configure new Windows and Mac workstations for incoming team members

Create and configure new company accounts for team members

Support Technical Process Improvements Across Our Team

(About 10% of your day)

Research and introduce solutions to emerging technology challenges that may arise

Document new company processes in clear, easy-to-follow language that team members of all technical backgrounds can understand

The Benefits: What You'll Get

Comprehensive, On-the-Job Training and Career Development

Initial "career kickstart" training to learn foundational hard skills over the first few months on the job

Ongoing advanced training sessions from industry experts as you progress further in your role

Regular team Lunch-and-Learns in our on-site training amenities

Career Growth and Upward Progression Paths

All our Jr-level roles represent the first step on an upward promotional path within WebFX

Merit-based promotions are abundant for new team members who meet or exceed performance metrics

Regular 1-on-1 check-ins with a manager to support career growth

Potential Promotional Path for Jr. IT Support Specialist:

IT Specialist

IT Analyst

IT Consultant

Lead IT Consultant

Sr. IT Consultant

In-Person Experience Alongside Our Team of Industry Experts

This position is based fully in-office at our riverside campus in Harrisburg, PA, with opportunities for this to evolve as Fxers advance in their career tenure.

Compensation

$47,000-$50,000 (potentially higher based on work experience)