Jr. Technical Support Analyst

Jr. Technical Support Analyst

Req number:

R4493

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Jr. Technical Support Analyst ready to take us to the next level! If you have strong experience with Office 365 password resets and Cloud based PMS password resets skills and are looking for your next career move, apply now.

Job Description

We are looking for a J r. Technical Support Analyst to provide level 1 support for an international hotel. This position will be full-time and remote.

What You'll Need

Required

Level 1 Support for approximately seven (7) hotels in the first three (3) months, and for thirty-five (35) hotels from fourth (4th) month to twelfth (12th).

Support for Office 365 password resets and MFA enrollments.

Support for Cloud based PMS password resets.

Support for logging into the Property Management System, printing, and internet access (browser usage).

Desktop support using ManageEngine Endpoint Central (printer, Office Apps troubleshooting).

Utilize ManageEngine ServiceDesk Plus.

Support from 8 AM EST to 8 PM EST, 5 days per week, Monday through Friday.

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.