Key Account Manager

Job Title: Key Account Manager

Job Level: Mid - Level

Report to: Assistant General Manager

Department: Acquiring Sales

Organization: Airpay Payment Services Pvt. Ltd ( https://www.airpay.co.in/ )

Location: Gurgaon

Job Summary:

We are looking for a highly motivated and customer-focused Key Account Manager to join our team in the dynamic payment gateway industry. As a Key Account Manager, you will be responsible for managing and growing strategic merchants/partners relationships to drive revenue and ensure long-term success.

Key Responsibilities:

• •Serve as the primary point of contact for key merchants/partners, understanding their business needs and providing exceptional customer service.
• •Build and maintain strong relationships with key stakeholders within merchant/partner organizations, including managers, decision-makers, and influencers.
• •Develop a deep understanding of merchants/partners industries, business models, and payment processing requirements to provide tailored solutions.
• •Identify new business opportunities within existing accounts and develop account growth strategies.
• •Conduct regular business reviews with merchants/partners, present performance metrics, identifying areas for improvement, and proposing solutions to enhance their payment processing capabilities.
• •Track and report on key account metrics, including revenue growth, customer satisfaction, and retention rates. •
• •Provide timely and accurate forecasts to KAM HEAD - MME, highlighting potential risks and opportunities.
• •Participate in industry events, conferences, and networking activities to strengthen merchants/partners relationships and generate leads.

Required Qualifications:

Master’s degree in business, Finance, Marketing, or a related field.

Skills and Experience:

• •Proven experience in Key Account or in a similar merchants/partners-facing role, preferably in the payment gateway or fintech industry.
• •Strong track record of managing and growing strategic merchants/partners relationships, achieving revenue targets, and driving customer satisfaction.
• •Excellent communication, negotiation, and presentation skills.
• •Ability to understand complex merchants/partners requirements and translate them into effective solutions.
• •Strong business acumen and understanding of the payment gateway industry, including industry trends, competitors, and regulatory landscape.
• •Ability to collaborate and influence cross-functional teams to ensure merchants/partners success.

Travel Requirement:

Travel includes 60% Domestic Travel