Key Account Manager

Ecolab is seeking a results-driven Key Account Manager to lead and grow strategic customer relationships within the Institutional business. This role is responsible for managing key customer accounts, driving profitable growth, developing long-term account strategies, and ensuring exceptional customer satisfaction. The successful candidate will partner with cross-functional teams to deliver innovative solutions and create value for both customers and Ecolab.

What You’ll Do

• Develop and maintain strong relationships with key customer stakeholders.
• Drive new business acquisition and identify opportunities for account growth.
• * Retain and expand existing customer business through strategic account management.
• * Lead customer planning and account strategy development.
• * Negotiate contracts, pricing agreements, and commercial terms.
• * Promote and support innovative Ecolab solutions and digital capabilities.
• * Ensure customer expectations and service commitments are consistently met.
• * Manage account profitability and identify opportunities to improve financial performance.
• * Collaborate with internal teams to execute customer initiatives and resolve issues.
• * Mentor and support colleagues while sharing market and customer insights.

Minimum Qualifications

• * Bachelor’s degree in business, Marketing, Sales, or a related field.
• * Proven experience in sales, key account management, or customer relationship management.
• * Strong negotiation and contract management skills.
• * Excellent communication and stakeholder management abilities.
• * Demonstrated ability to drive sales growth and achieve business objectives.
• * Strong analytical and financial acumen.
• * Ability to manage multiple priorities and work effectively in a fast-paced environment.

Preferred Qualifications

• * Experience managing large national, regional, or multi-site customer accounts.
• * Experience within the hospitality, food service, healthcare, or institutional sectors.
• * Previous experience in a leadership or mentoring capacity.
• * Knowledge of solution-based selling and strategic account planning.
• * Experience working in a matrix organization and collaborating across functions.
• * Prior experience with Ecolab products, services, or similar industry solutions.