Knowledge Systems Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Knowledge Systems Manager based in United States.

This role offers the opportunity to lead and transform the knowledge management ecosystem supporting customer operations. You will establish the governance, standards, and operating model needed to make organizational knowledge accurate, accessible, and actionable. A key focus will be structuring content for AI-assisted search and retrieval, helping ensure that emerging tools can deliver reliable and well-grounded answers. You will identify knowledge gaps, improve content coverage, and introduce sustainable practices for creating and maintaining high-quality resources. Working across support, enablement, and operational teams, you will influence how knowledge is created, governed, and measured. The role combines strategic program ownership with hands-on systems thinking, analytics, and continuous improvement. This remote opportunity is ideal for an experienced knowledge management leader who wants to build scalable foundations for both human and AI-powered support.