Knowledge Worker

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Experience

Management Level

Associate

Job Description & Summary

At PwC, our people in experience consulting specialise in providing consulting services focused on enhancing customer and employee experiences. These individuals analyse client needs, design and implement experience strategies, and offer guidance and support to help clients create memorable and impactful experiences that drive customer loyalty and employee engagement.

Those in business, eXperience and technology delivery at PwC will specialise in delivering end-to-end solutions that integrate business, experience, and technology aspects. You will work closely with clients to understand their needs, design and implement innovative solutions, and facilitate successful delivery of projects. Additionally, you will possess a deep understanding of business processes, customer and employee experiences, and technology capabilities to drive impactful outcomes.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Apply a learning mindset and take ownership for your own development.

Appreciate diverse perspectives, needs, and feelings of others.

Adopt habits to sustain high performance and develop your potential.

Actively listen, ask questions to check understanding, and clearly express ideas.

Seek, reflect, act on, and give feedback.

Gather information from a range of sources to analyse facts and discern patterns.

Commit to understanding how the business works and building commercial awareness.

Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, AI Fluency, AI-Human Collaboration, Business Administration, Business Process Modeling, Communication, Creative Solutions Development, Customer Analysis, Customer Experience (CX), Customer Needs Analysis, Design Implementation, Digital Tooling, Emerging Technologies, Emotional Regulation, Empathy, End-to-End Delivery, Inclusion, Informatics, Infrastructure Architecture, Intellectual Curiosity, IT Project Implementation, Optimism {+ 13 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

October 6, 2026