Lead Accounts Receivable Representative

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary

The Lead Accounts Receivable Representative is responsible for interacting with our Customers in order to resolve internal and/or external issues delaying invoice payment. They lead all aspects of problem solving and facilitate conversations with responsible parties. . This would entail handling the customer interaction from invoicing to cash collection and being the primary contact for problem resolution for the customers in their portfolio.

They would handle a portfolio size of 200 - 400 accounts that total an upwards of $20M.

This position requires on-site presence at our facility located at 300 Industry Drive, Pittsburgh, PA. Please note that relocation assistance is not available for this role at this time.

Key Responsibilities:

• •Communicate professionally, both written and verbal
• •Effectively handle a high volume of email communication and phone contact
• •Have a solid understanding of customer billing platforms that allow problem identification and solution
• •Proficiency in key Excel functions that will drive collection efficiencies for large customers
• •Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans
• •Proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans
• •Drive accountability by raising delinquency issues within the customer and Thermo Fisher Scientific organizations
• •Ability to react to and effectively handle changes in priorities based on business need
• •Formulate a course of action to consistently accomplish or outperform established goals
• •Recognize and raise changes in customer behavior that indicates increased risk of delinquency or default
• •Ability to work with minimal direction; following guidelines and company policy
• •Support development and implementation of on-boarding content for new team members
• •Use Practical Process Improvement techniques to identify and solution problem root cause
• •Mentor and support other team members

Non-Negotiable Hiring Criteria:

• •High School Diploma and/or GED required
• •5+ years of experience in collections and/or business or an equivalent combination of education and experience.
• •Business to Business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts
• •Demonstrate proficiency with MS Office (Word, Excel, and Outlook)
• •Excellent written and verbal skills that allow effective communication via both phone and email
• •Operates with a high degree of integrity, works well in a team environment.

Minimum Requirements/Qualifications:

• •Bachelor’s degree in a business field preferred.
• •Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail
• •Goal oriented
• •Possesses a high degree of integrity
• •Collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts
• •Ability to work effectively with other team members in an open environment
• •Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cognos
• •Travel may be required at times, up to 20%.