Lead Logistics Customer Experience and Operations Team Lead - FinOps

Key Reasonability:

Lead and manage end-to-end Job Costing operations, ensuring accurate, timely, and compliant delivery aligned with SLA requirements.

Drive customer experience and business profitability through strong financial governance (SO/PO, RR, GR/IR).

Own team performance, resource optimization, and transformation initiatives such as centralization, automation, standardization, and SCP/NFTP adoption.

Driving continues improvement through the Maersk way, Kaizen, and Visual Management Systems (VMS) to enhance efficiency and transparency.

Act as the primary escalation point, ensuring timely resolution and stakeholder alignment

Ensure adherence to SOPs and IOPs, while continuously refining to improve operational consistency.

Manage team capacity, workload allocation, and productivity optimization

Coach and develop team members to enhance Job costing capability and business understanding.

Build up team talent pipeline.

Experience

• •Minimum 7 years of experience in Finance Operations, Shared Services, Logistics, Supply Chain, or a related field.
• •Strong experience in FinOps operations.
• •Hands-on experience in Invoice Processing and Payment Processing.
• •Experience managing customer-facing operational processes.
• •Proven experience working with stakeholders across multiple countries or regions.
• •Minimum 2 years of people management experience leading operational teams.

Skills & Competencies

• •Customer Experience Management
• •Stakeholder Management
• •Team Leadership & People Development
• •Operational Excellence
• •Process Improvement
• •Financial Operations Knowledge
• •Analytical & Problem-Solving Skills
• •Strong Communication Skills
• •Change Management
• •Collaboration & Influencing Skills

Preferred Qualifications

• •Bachelor's degree in Commerce, Finance, Business Administration, Supply Chain, or a related discipline.
• •Experience within Logistics, Freight Forwarding, Transportation, or Supply Chain Management environments is preferred.
• •Experience working in a global, matrix organization is an advantage.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .