Lead Monitoring & DiagnosticsTechnical Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Monitoring & Diagnostics Technical Support Specialist based in United States.

• This is a fully remote, full-time technical support role focused on helping customers resolve complex Monitoring & Diagnostics issues.
• You’ll own technical cases from initial request through successful resolution, serving as a key technical point of contact for customers.
• The role combines hands-on troubleshooting, case management, product expertise, and cross-functional collaboration.
• You’ll investigate and reproduce technical problems, recommend repairs or upgrades, and coordinate with product teams to drive issues to closure.
• You’ll also contribute to knowledge management, reporting, technical documentation, and continuous improvement of support processes.
• The position requires strong analytical thinking, customer communication, and the ability to manage multiple priorities in a fast-paced environment.
• You’ll have opportunities to deepen your technical expertise while supporting customers and sharing knowledge with other members of the support organization.