Lead Patient Representative - Telehealth

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Patient Representative - Telehealth based in United States.

• This role serves as a key operational resource within a fast-growing telehealth environment supporting children and families.
• You’ll help coordinate daily patient access operations while supporting a small team of Patient Access Representatives.
• The position combines team guidance, quality assurance, patient service, workflow monitoring, and operational problem-solving.
• You’ll monitor service levels, scheduling activity, inboxes, and performance trends to identify opportunities for improvement.
• You’ll also contribute to call auditing and quality oversight for digital care and AI-enabled voice technologies.
• The role requires close collaboration across clinical, operational, and technical teams while maintaining strong privacy and compliance standards.
• It’s an opportunity to contribute to more accessible, reliable, and patient-centered virtual healthcare services.