Learning and Development Consultant

Position Summary

The Learning & Development Consultant leads the learning, knowledge management, and role-readiness framework for Verra Mobility's Title & Registration (T&R) operations. The role owns the operational learning lifecycle - from contractor onboarding and role-based training through certification, annual recertification, knowledge governance, and continuous capability development - while ensuring training remains aligned with client requirements, state/DMV changes, quality expectations, and evolving business processes.

This role operates across all T&R processing locations - Sun City, AZ; San Antonio, TX; St. Pete, FL; and Bradenton, FL - and partners closely with Operations, Product, Technology, Government Relations, Human Resources, Quality, and subject matter experts. The manager also serves as a learning and change-enablement partner for State Expansion, T&R Modernization, and DMV/State Modernization initiatives.

Essential Responsibilities

· Lead the T&R operations learning and development framework, establishing consistent standards for role readiness, curriculum, certification, recertification, and knowledge management across all processing locations.

· Coordinate contractor onboarding and operational training; partner with Human Resources and Operations to support role-specific training for new and existing FTEs while preserving HR ownership of employee onboarding.

· Design, develop, and maintain instructor-led, virtual, and digital learning using Articulate 360 and other approved authoring tools.

· Administer and manage the Learning Management System (LMS), including course setup, assignments, learner records, completion tracking, reporting, content governance, and audit readiness.

· Build and manage role-based certification and annual recertification programs, including assessments, proficiency standards, retraining requirements, and completion governance by role.

· Facilitate formal individual and group training, train-the-trainer sessions, workshops, and targeted retraining based on quality, performance, process, regulatory, or client needs.

· Own the governance and maintenance of T&R training materials, SOPs, job aids, knowledge articles, and learning repositories to ensure content is current, controlled, and accessible.

· Partner with Operations and subject matter experts to develop, maintain, and communicate client-specific work instructions and process documentation.

· Establish learning effectiveness measures and dashboards, using completion, assessment, quality, productivity, proficiency, and operational performance data to identify capability gaps and improve training outcomes.

· Partner with site leaders and functional teams to assess learning needs, prioritize development plans, and translate operational changes into effective learning and communication solutions.

· Provide multi-site learning and operational support across Sun City, AZ; San Antonio, TX; St. Pete, FL; and Bradenton, FL, driving consistency in training, knowledge sharing, communications, and execution.

· Lead learning and change-readiness support for State Expansion initiatives, including new-state training plans, process readiness, documentation, role impacts, communications, and implementation support.

· Partner on T&R Modernization initiatives by translating new workflows, automation, AI-enabled capabilities, system changes, and operating-model changes into role-based learning and adoption plans.

· Support DMV and State Modernization efforts, including new state platforms, regulatory changes, electronic processing, licensing, renewals, quality assurance, system migrations, and other state-specific modernization projects.

· Partner with project and operational leaders to assess change impacts, define training requirements, coordinate readiness milestones, and support successful implementation of new processes and technology.

· Lead and coordinate T&D Ambassadors, site learning champions, trainers, and subject matter experts through a consistent operating cadence, standards, tools, and development expectations.

· Support T&R Town Hall strategy, content development, preparation, coordination, and delivery, helping connect business priorities, modernization progress, performance, and employee recognition.

· Participate in and support employee engagement teams, development initiatives, recognition programs, and communications that strengthen connection and knowledge sharing across T&R.

· Promote continuous improvement by incorporating voice of the employee, voice of the customer, quality findings, operational trends, and lessons learned into learning programs and process documentation.

· Manage multiple learning and operational projects simultaneously, establish work plans and priorities, track milestones and risks, and communicate progress to leadership.

· Provide additional learning, knowledge, change-management, and operational support as business needs evolve.

Qualifications

· Bachelor's degree or equivalent combination of education and relevant work experience.

· 5+ years of progressive experience in learning and development, training, operations, instructional design, knowledge management, or a related field; experience leading learning programs or cross-functional initiatives preferred.

· Proficiency with Articulate 360 authoring tools, including development of interactive digital learning, assessments, and role-based curriculum.

· Hands-on experience administering or managing a Learning Management System (LMS), including assignments, reporting, completion tracking, learner records, and content governance.

· Experience designing and managing certification or annual recertification programs, proficiency assessments, and targeted retraining.

· Experience facilitating formal individual and group training in virtual and in-person environments.

· Strong instructional design, adult learning, facilitation, presentation, and written communication skills.

· Demonstrated ability to create and govern SOPs, client work instructions, job aids, knowledge articles, communications, and other operational learning content.

· Experience using metrics and operational data to evaluate learning effectiveness and identify capability gaps.

· Strong project management, organization, prioritization, and stakeholder-management skills in a fast-paced operational environment.

· Ability to lead through influence across multiple sites and functions, including Operations, Product, Technology, HR, Quality, Government Relations, and subject matter experts.

· Proficiency with Microsoft Office, SharePoint, Teams, PowerPoint, Excel, and collaboration/knowledge-management tools.

· Title & Registration, automotive, fleet, DMV, regulated operations, or high-volume transaction-processing experience strongly preferred.

· Experience supporting technology implementations, process transformation, change management, or regulatory modernization preferred.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.

Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.

Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.

Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

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