Licensed Customer Care Agent- Evening Shift

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Licensed Customer Care Agent – Evening Shift based in the United States.

• This role provides responsive, high-quality customer support across phone, email, text, chat, and social media channels.
• You will help customers navigate insurance and non-insurance questions while creating a positive and efficient service experience.
• The position combines customer care, insurance expertise, problem-solving, enrollment support, claims processing, and administrative responsibilities.
• You will serve as a trusted resource for customers while identifying opportunities to educate them about relevant coverage options.
• The role requires careful attention to policy requirements, accurate data entry, and effective use of digital customer service tools.
• You will work remotely as part of a collaborative, fast-paced environment focused on exceptional service and continuous improvement.
• The regular evening shift is 12:00 p.m. to 8:30 p.m. ET , making this opportunity well suited to professionals seeking a consistent later-day schedule.