Loan Servicing Specialist

PA0736 Administration Center

Job Description

The Loan Servicing Specialist is responsible to provide support to all areas of loan servicing while keeping working knowledge of loan servicing systems and processes.

Essential Functions

Maximize technology tools available

Partner with third party vendors and agencies

Review and sending customer correspondence

Ensure compliance with Company policies and practices, Federal / State regulations, accuracy of information, service levels are being met, and total quality of work preformed

Master departmental policies and procedures

Provide exceptional customer service

Self-learn/ knowledge of appropriate loan servicing support systems

Provide excellent customer and business unit support service

Maintain knowledge of job specific products and services

Interact as appropriate with other business units within the bank

Manage work queues / workflows as needed

Support for testing of new products and services

Identify and resolve customer service issues

Recommend improvements to procedures

Review appropriate departmental records and processes

Recommend quality control enhancements

Additional Essential Functions

Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Additional Responsibilities

Complete special projects upon request

Safety and Health for those without supervisory duties

Abide by the rules of the safety and loss prevention program

Perform work tasks in a safe manner

Report any and all injuries to supervisor

Know what to do in case of an emergency

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High School Diploma

or equivalent

Work Experience

3 - 5 years related banking/lending experience

2 - 6 years customer service experience

2 - 6 years technological or relevant experience

General Employee Knowledge, Skills, and Abilities

Ability to establish effective working relationships among team members and participate in solving problems and making decisions

Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written

Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information

Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information

Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

Additional Knowledge, Skills and Abilities

Proficient with Microsoft Office software.

Applicant must demonstrate organizational, time management, and basic computer navigational skills.

Applicant must be able to multitask and handle workloads with deadlines.

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.