Logistics Coordinator - Temporary

Role Summary

Sprinter Health is seeking a temporary Logistics Coordinator to provide after-hours and weekend coverage for our travel operations. This role will serve as the primary point of contact for time-sensitive travel and logistics needs that arise outside of standard business hours.

The ideal candidate is highly responsive, organized, calm under pressure, and comfortable making decisions independently using established processes and escalation pathways.

Key Responsibilities

Monitor designated communication channels during assigned after-hours and weekend shifts and respond promptly to urgent travel and logistics needs

Support Sprinters with time-sensitive travel issues, including flight disruptions, hotel concerns, transportation changes, and other unexpected travel needs

Coordinate and make necessary changes to existing travel arrangements using established company guidelines

Troubleshoot issues and identify practical solutions that minimize operational disruption and unnecessary travel costs

Determine when an issue can be resolved independently versus when it requires escalation

Escalate urgent or high-impact issues to the appropriate on-call team member or leader

Communicate clearly and professionally with Sprinters and internal stakeholders throughout issue resolution

Maintain accurate documentation of issues, decisions, travel changes, and associated costs

Provide clear handoffs to the weekday Logistics team for unresolved issues or items requiring follow-up

Follow established travel policies, SOPs, and escalation procedures

Typical Issues You May Support

Flight delays, cancellations, or missed connections

Last-minute hotel changes or accommodation issues

Rental car or ground transportation problems

Unexpected changes to a Sprinter's travel assignment

Urgent travel booking or rebooking needs

Questions from traveling Sprinters requiring immediate assistance

Situations requiring escalation due to cost, safety, or operational impact

What We're Looking For

Strong organizational skills and attention to detail

Excellent written and verbal communication

Ability to remain calm and solutions-oriented when handling time-sensitive issues

Strong judgment and ability to independently triage requests

High level of reliability and responsiveness during scheduled coverage

Comfort working independently with limited real-time supervision

Ability to follow established policies while using good judgment when unexpected situations arise

Comfort working across multiple systems and communication channels

Preferred Qualifications

Previous experience in travel coordination, logistics, operations, dispatch, field support, customer support, or a similar role

Experience supporting employees or teams who travel frequently

Experience handling urgent or after-hours operational issues

Familiarity with Slack and travel booking platforms

Schedule

This is a temporary position focused specifically on coverage outside of standard business hours.

Coverage may include:

Weekday evenings

Weekends

Select holidays, as needed

Specific coverage hours and scheduling expectations will be established in advance.

Success in This Role Looks Like

Urgent travel issues receive timely responses and resolution

Sprinters know where to go for support when issues arise outside of business hours

Travel disruptions have minimal impact on scheduled operations

Issues are escalated appropriately without unnecessary escalation

Travel changes balance the needs of the Sprinter, the business, and cost

Weekday teams receive clear, accurate handoffs with minimal cleanup required