Logistics Scheduler, Central Operations Risk and Flow

SHIFT PATTERN: RnF Night Shift 16:00-00:10 OR 18:00-02:10, Fixed Weekend Pattern

Do you want to learn how the most complex transportation network is managed on a daily basis?

Our entire business is focused on delighting our customers. We strive to stay agile from the second an order is placed online and throughout the seamless coordination of that order behind the scenes. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together and aren’t content with just with the status quo. We’re aiming to become the most customer-centric company on Earth.

As a Logistics Scheduler you will have the opportunity to create world-class customer experiences leveraging your innovation, team player and problem solving skills.

• Key job responsibilities
• - Execute and monitor the volume flow, affecting tens of thousands of packages at EU level.
• - You will be accountable for planning accuracy, cost and customer experience. In addition, you will be instrumental in developing best practices and standard work for the network.
• - Ensure targets and service deadlines are met, according to regulatory requirements.
• - Communicate with various departments, facilitating the flow of information between different stakeholders and resolving any potential issues that impact business continuity.
• - Conduct research into process improvement initiatives and taking real-time decisions by taking a step back at strategic intervals to take in the bigger picture.
• - Maintain and report up to date and accurate statistics, management reports and analysis.

• A day in the life
• This position is office-based in Barcelona.

As a Logistics Scheduler you will work across the EU in a cross-functional environment with the Supply Chain, Distribution Centers, and Ground Transportation teams, in order to support our day-to-day operations to ensure the timely delivery of shipments to our customers.

Within the Central Operations team, your role will be to focus on the last-mile Risk and Flow Team, playing a key role in our delivery stations operative supporting all EU countries.

Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of vehicles (including Electric Vehicles) and technology to help us do just that.

• About the team
• The Central Operations Risk and Flow team support Delivery Stations by proactively identifying and mitigating risks to customer experience and operations, through live volume monitoring, sort planning, linehaul disruption management, and capacity adjustments in real time. Outside core operational hours, the team also drives configuration improvements to enhance key performance metrics.

Basic qualifications

• - Experience working with data and analytics
• - Knowledge of advanced English at CEFR level B2/C1
• - Experience with Microsoft Office suite, particularly Excel, Outlook, and Word

Preferred qualifications

• - Experience communicating with a wide range of stakeholders, including your peers and leadership
• - Experience in program management, logistics, operations, supply chain, transportation, or a related field
• - - Working experience on programming and coding languages (SQL or Python).

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.