Loss Prevention Officer

As a Loss Prevention Employee, your primary responsibility is to create a safe and secure environment for all employees and guests. This includes providing safety education, enforcing company standards, and promoting the highest level of profit protection.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Patrol all areas of the property.

Assist guests with room access; ADA access; safe lockouts, etc.

Monitor Closed-Circuit Televisions, perimeter alarm systems, duress (Area of Refuge) alarms, and fire life safety systems.

Lock/unlock property entrances as required.

Conduct daily physical hazard inspections.

Respond to accidents, contact EMS, or administer first aid/CPR as required.

Assist guests and employees during emergencies.

Notify appropriate individuals during accidents, attacks, or other incidents.

Diffuse guest and/or employee disturbances.

Call for outside assistance if necessary.

Complete incident reports to document all Security/Loss Prevention related incidents.

Handle safety and security-related interruptions and complaints.

Resolve safety hazard situations.

Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.

Report to scenes of vehicle accidents/thefts.

Call for assistance using proper code responses.

Complete a Loss Prevention shift summary/daily activity report.

Maintain confidentiality of all Security/Loss Prevention and property reports and documents (proprietary information). Release information only to authorized individuals.

Conduct investigations and gather evidence. Conduct interviews with relevant parties.

Follow all company policies and procedures.

Report accidents, injuries, and unsafe work conditions to direct report and relevant manager.

Complete safety training and certifications.

Ensure uniform and personal appearance are clean and professional.

Welcome and acknowledge all guests.

Speak with others using clear and professional language.

Develop and maintain positive working relationships with others, supporting departments to reach common goals.

Comply with quality assurance expectations and standards.

Additional projects and responsibilities may be assigned as needed.

SPECIFIC EXPERIENCE WE'RE SEEKING:

A minimum of 1 year of previous experience in a security officer position is required, preferably in a luxury hotel environment.

Previous Military, Police or Emergency services experience also beneficial, with honorable discharge

Fluent in English with the ability to write reports.

High school diploma required.

Ability to effectively present information, complete daily reports, and respond to questions from leaders, guests, and the general public in English.

Must have First Aid and CPR certifications to fulfill local licensing requirements.

Previous Medical experience also considered an asset (Nursing, EMTS etc).

Must be proficient in Microsoft Office (Word, Excel) and have experience with CCTV and monitoring systems.

Ability to add, subtract, multiply, and divide in all units of measure.

Ability to solve guest issues and deal with competing priorities.

This position requires a flexible schedule and must be able to work all shifts, days, evenings, overnights, weekends, and holidays.

Please note: management reserves the right to change, modify, and/or alter any of the abovementioned duties to meet business demands.

Salary range: $12.50 USD - $14.50 USD per hour, plus gratuities.