Manager, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management

• Overview
• Account Management is a key role in the Northern Europe Division as we continue to build on our success in the local markets. In this role you will be part of a team responsible for our relationship with one or more customers.

• Role
• You will be in a team responsible for the entire management of one or more our important customers. You will also support sales activities towards new potential customers (Financial Institutions)

You are expected to develop, implement and own the annual and long-term customer strategy that enhances customer profitability, competitive leverage and deliver on the targeted business goals

Your primary focus will be to develop and grow the partnership and at the same time achieve the targeted budget by ensuring an effective collaborative and value driven relationship model

You are expected to build, manage and develop the business relationship with the organization of the customer, and manage sale of our extensive products and services offering.

You will also support development of sales strategies and execute on related activities for prospective customers.

• Accountability
• Own and develop the short and long-term planning cycle / process

Contribute to the development and where appropriate own customer growth strategies that proactively develop the card business and optimize mutual profitability.

Successfully manage financial performance by ensuring that all target metrics are met.

Work with the Business Development group to define sales pipeline and help initiate the sales process for agreed payment solutions.

Act aspoint of contact between Mastercard and the customer by ensuring strategic alignment, collaborative interaction, CRM optimization and maximum mutual success in achieving goals and objectives.

Monitor and ensure the highest level of customer satisfaction

Develop as well as manage relationships between internal Mastercard partners including business development, marketing, commerce development, customer delivery, product, Advisors, legal, compliance, security, etc. in order to ensure cross-functional alignment and correct support for the customer.

Understand and leverage best practices across key industry and business benchmarks.

• All About You
• Demonstrated success in sales/relationship roles

Demonstrated revenue management and P&L experience

Demonstrated success in customer/sales roles

Strong analytical and diagnostic capabilities

Superior interpersonal and communications skills

Self starter, independent operator and highly proactive

Demonstrated success in strategic/conceptual thinking

Strong sales management skills, development and execution experience

Credible and ready to manage discussions with management internally and externally.

Experience in identifying strategic opportunities and of managing multiple stakeholders.

Preferably strong knowledge of payments and/or financial services environments

Working knowledge of sales and/or account management experience

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.