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Rolls-Royce

Manager, Customer Support

Singapore

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hirly's read of this role

Role family
Customer support
Seniority
Lead / management
Country
SG
Work mode
On-site / unstated
First seen by hirly
30 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job Description

  • Customer Support to clarify technical requirements for all MTU & Detroit Engines and systems.
  • Technical support including trouble shooting problems with Distributors, Service Partners OEM.s and customers
  • Supervise installation and commissioning work for all MTU & Detroit Industrial engines in the region
  • Conduct, with relevant MTU support groups, Installation and commissioning discussions, pre installation checks for all MTU Engines internally and with OEMs.
  • Review relevant service information pertaining to all MTU & Detroit Engines Industrial products.
  • Review PID's , installation reports and travel ravel reports pertaining to commissioning and field service work.
  • Evaluate all data and reports supplied pertaining to any and all commissioning, breakdown and field repairs on stated application engines.
  • Supply diagnostic processes to OEM's service partners, Distributors and customers to resolve any and all issues that may arise
  • Co-ordinate field work and service recovery with local service partners and Distributors.
  • Provide on-site investigations/troubleshooting in the APAC region when required.
  • Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
  • Provide leads and support to Sales Dept.
  • Coordinates with Failure Analysis Center to carry out FAC as required.
  • Any other Support Requirement to the region.
  • Assist diagnosis of problems on other applications if required.

Type of Contract

Permanent

Original posting on Rolls-Royce's site ↗

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