Manager, EDT Data Operations

Work Flexibility: Hybrid

• What you will do:
• Technical Responsibilities:
• •Lead day-to-day operational coordination for assigned data operations processes, services, and governance routines.
• •Support implementation of operational processes, service management practices, and performance measurement frameworks.
• •Develop and maintain operational KPIs, scorecards, service metrics, issue logs, and performance reporting for leadership review.
• •Coordinate continuous improvement activities focused on process efficiency, automation opportunities, and operational consistency.
• •Partner with Delivery, Product Management, Analytics, Platform, and Governance teams to resolve operational issues and improve execution.
• •Facilitate service reviews, operational checkpoints, escalation follow-ups, and cross-functional working sessions.
• •Support operational readiness activities for new data capabilities, including transition checklists, documentation, support handoffs, and runbook maturity.
• •Maintain standard operating procedures, controls evidence, service documentation, and process guidance for assigned areas.
• •Analyze operational data to identify trends, risks, dependencies, and improvement opportunities.
• •Ensure assigned processes align with enterprise governance, risk management, security, privacy, and operational control expectations.
• •Coach analysts and contributors on data operations practices, reporting standards, and continuous improvement methods.
• Knowledge and Capabilities:
• •Creates a collaborative team environment and works effectively with stakeholders across functions and geographies.
• •Demonstrates sound judgment, tact, and follow-through when coordinating complex operational issues.
• •Drives results by tracking action items, clarifying ownership, and escalating blockers in a transparent manner.
• •Influences peers and partners through data-driven recommendations and practical improvement plans.
• •Builds productive relationships across Delivery, Product Management, Analytics, Platform, and Governance teams.
• •Uses operational metrics to identify trends, risks, and performance improvement opportunities.
• •Applies structured problem-solving methods and adapts well to changing priorities.
• What you will need:

• •Bachelor’s degree in Business, Information Systems, Engineering, Operations Management, Analytics, or related discipline required.
• •8+ years of experience in operations management, business operations, PMO, service management, data operations, analytics operations, or enterprise delivery support.
• •Experience coordinating operational processes, governance routines, service reviews, or cross-functional support activities.
• •Experience developing KPIs, operational dashboards, scorecards, process documentation, and performance reports.
• •Strong understanding of service delivery, issue management, process improvement, controls, and operational governance practices.
• •Prior experience guiding analysts, coordinating work, or leading small workstreams preferred.

• Preferred Skills / Engineering tools:
• •Lean, Six Sigma, ITIL, Agile, service management, or process improvement training preferred.
• •Experience coordinating service reviews, operational metrics, or governance routines strongly desired.
• Certifications:
• •Lean, Six Sigma, ITIL, Agile, service management, or process improvement certification preferred.

Travel Percentage: None