Manager, Engineering, Managed Services - Mainframe

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Engineering, Managed Services - Mainframe based in United States.

• This role leads a Managed Services Engineering team responsible for delivering critical mainframe technology services to customers.
• You’ll own service delivery, customer satisfaction, operational performance, and financial outcomes across assigned technology environments.
• The position combines people leadership with hands-on oversight of service quality, process improvement, resource planning, and technical operations.
• You’ll work closely with customers, sales, product development, professional services, vendors, and internal engineering teams to align services with business needs.
• A key part of the role is continuously improving service delivery through operational metrics, standardized processes, performance management, and effective use of engineering resources.
• You’ll also serve as a product owner for assigned services, helping shape their current and future direction while maintaining strong customer relationships.
• This fully remote opportunity is suited to an experienced technology services leader who can manage complex priorities, build high-performing teams, and act as a trusted strategic advisor.