Manager, Innovation Services

Join the Trackonomy Team!

At Trackonomy, our employee value proposition champions your growth through varied responsibilities and a commitment to innovation. Join us to evolve professionally in a company that reshapes both industries and individuals.

Connection & Community: You're essential to Trackonomy's mission, and every team member is regarded as a founder. Collectively, our goal is to make a lasting impact on the world, making every endeavor at Trackonomy a meaningful journey.

Growth & Development: Dive into diverse roles and learn from our seasoned leaders. Your potential and passion define your trajectory here. We value innovation and offer unparalleled opportunities, making your career journey transformative. At Trackonomy, your growth is multifaceted. Collaborate and learn directly from senior leaders across various departments. Here, your potential—fueled by capability, passion, and results—determines the scope of your role. At Trackonomy, merit and opportunity outweigh mere experience. It's a level playing field, offering unique opportunities not found elsewhere.

Impact: Trackonomy is dedicated to impactful tech solutions that better our world. From fire prevention to enhanced security, our innovations don't just change industries; they save lives. Join us to be part of meaningful change.

About Trackonomy

At Trackonomy, we are pioneering a transformative network of interconnected objects. Our goal is to bring inanimate objects to life, giving them the ability to converse, think, and interact in real-time. Envision a world where our devices seamlessly integrate with every physical entity, facilitating a global conversation among them. Our overarching mission is to craft the operating system for the connected world, one object, and sensor at a time. Our customers are major players in various verticals such as logistics, industrial, utilities, healthcare, and government. They use our solutions for a wide range of applications like predictive maintenance, workflow optimization, asset protection, safety, security, and environmental monitoring. We are a unicorn, funded by top investors like Kleiner Perkins and 8VC.

Our executive leadership team has experience working together for over two decades, having previously held key roles in the C-suites of renowned companies such as Flextronics, Heptagon, GT-Nexus, and Digital Motors Corporation. Together, we have engineered a revolutionary technology that is yielding extraordinary results.

Are you ready to be a part of the next chapter in Silicon Valley's hyper-growth IoT success story?

About the Role

At Trackonomy, we believe the future belongs to organizations that can see, understand, and act on what's happening in the physical world—in real time.

Our Innovation Services Managers make that vision a reality.

This is a highly customer-facing role that sits at the intersection of operations, technology, product innovation, and customer success. You'll work directly with some of the world's largest logistics, healthcare, airline, and government organizations to solve complex operational challenges using Trackonomy's connected intelligence platform.

Customers rarely come to us asking for a specific product. They come with difficult business problems:

How do we eliminate misloads?

How do we reduce lost assets?

How do we automate manual processes?

How do we gain real-time visibility across our operations?

How do we make better operational decisions using live data?

Your job is to transform those questions into solutions that deliver measurable business outcomes.

Every deployment is different. Every customer is different. You'll immerse yourself in customer operations, understand how work gets done today, and help design a better way using Trackonomy's technology.

This isn't traditional implementation. It's operational innovation.

What You'll Do

Innovation Services Managers partner closely with customers throughout their transformation journey—from discovery through deployment, adoption, and expansion.

You'll:

Work alongside customer operators, technical teams, and executives to understand operational challenges and uncover opportunities for transformation.

Translate customer workflows into clear technical requirements for Trackonomy's engineering and product teams.

Configure, validate, and deploy Trackonomy solutions in real-world environments.

Analyze operational data to identify trends, measure outcomes, and recommend improvements.

Design user workflows, dashboards, and operational processes that help customers make faster, better decisions.

Partner with software, hardware, firmware, AI, and manufacturing teams to bring new capabilities into production.

Lead pilot programs, production rollouts, and continuous improvement initiatives.

Train customer teams, gather feedback, and rapidly iterate to improve adoption and business value.

Present results, recommendations, and future opportunities to everyone from warehouse operators to executive leadership.

Help shape future Trackonomy products by bringing customer insights directly into product development.

Identify opportunities to expand successful deployments into broader customer programs.

What Makes This Role Different

No two Innovation Services Managers look exactly alike.

Some enjoy diving into data.

Others thrive leading customer workshops.

Some love technical troubleshooting.

Others excel at designing new operational processes.

All share one common trait:

They love solving problems that don't have playbooks.

This role is ideal for people who enjoy working in ambiguous environments where success comes from curiosity, ownership, collaboration, and the ability to learn quickly.

What We're Looking For

We value aptitude and potential over years of experience.

Ideal candidates will have:

Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, Data Science, Operations Research, or a related technical field.

3-5 years of experience in consulting, solutions engineering, technical implementation, professional services, or software engineering.

Strong analytical skills and the ability to break complex operational problems into practical solutions.

Technical curiosity with experience in SQL, Python, APIs, scripting, or data analysis.

Excellent communication skills with the ability to explain technical concepts to both engineers and business leaders.

A collaborative mindset and comfort working across customers, engineering, product, and operations.

Willingness to travel to customer locations throughout North America.

Experience with IoT, supply chain, logistics, healthcare, manufacturing, aviation, or industrial operations is a plus—but curiosity and a willingness to learn matter more.

What Success Looks Like

Within your first year, you'll be expected to:

Independently lead customer deployments and pilot programs.

Become a trusted advisor to customer operations and technical teams.

Deliver measurable operational improvements through Trackonomy solutions.

Drive product improvements by bringing real-world customer insights back to engineering.

Build repeatable implementation playbooks that help us scale faster.

Identify opportunities to expand customer relationships through demonstrated business value.

Who Thrives Here

The people who succeed at Trackonomy are builders.

They are energized by solving difficult problems, learning new technologies, and creating solutions where none previously existed. They are naturally curious, thrive in ambiguity, and aren't afraid to take on challenges that don't come with a playbook.

This role requires someone who can manage constant context switching —moving seamlessly between customer operations, engineering discussions, product decisions, deployment activities, and executive conversations, often all in the same day. Rather than simply passing information between teams,