Manager, IT & Business Systems

Launch your IT career beyond the ordinary. At LifeStraw, you won't be confined to one specialty—you'll own enterprise systems, ERP, infrastructure, integrations, data, automation, and emerging AI initiatives. If you're curious, driven, and ready to make a visible impact while growing alongside a global purpose-driven company, we want to meet you.

About LifeStraw

LifeStraw is a global leader in water filtration products, serving consumers through major retail partners (Walmart, Costco, Target, REI, Bass Pro), digital channels (Amazon US/CA/EU, LifeStraw.com), and expanding into the home water filtration category. At our core, we are a purpose-driven brand built on a give-back model; every product sold helps provide safe drinking water to communities in need, making impact an integral part of our DNA, not an add-on. We operate with an entrepreneurial, lean team at $50M–$75M in annual revenue and continue to grow. Our technology stack is centered on NetSuite as our ERP, with integrations across e-commerce platforms, fulfillment partners, and analytics tools.

The Opportunity

We’re looking for a sharp, curious, hands-on operator to own LifeStraw’s IT and business systems environment. This is a build-and-optimize role: you’ll inherit a functional but underleveraged technology landscape and make it work the way it should. You’ll be the single point of ownership for our IT infrastructure, NetSuite ERP, data integrity, and systems integrations.

This role is ideal for someone earlier in their career who is hungry to own a system end-to-end, thrives in a smaller company where you can see the direct impact of your work, and brings a mix of technical skill and business instinct. We value curiosity, initiative, and a bias toward action. If you’re the kind of person who sees a broken process and can’t help but fix it, this is your role.

What You’ll Do

NetSuite ERP & Data Operations (Foundation)

Clean, reliable data is the prerequisite for everything else: trustworthy reporting, informed IT decisions, and effective analytics. This is where the work begins.

Serve as the primary NetSuite administrator: configuration, customization, user management, roles, and permissions

Optimize NetSuite to maximize its value across Finance, Inventory, Order Management, Procurement, and other active modules

Build and maintain saved searches, reports, dashboards, and KPIs for stakeholders across the business

Own data integrity: establish governance practices, run regular data audits, and resolve data quality issues across all connected systems

Manage the analytics data warehouse connected to NetSuite, maintain, update, and optimize for reporting and decision-making

Coordinate with external NetSuite consultants for complex SuiteScript development or major system upgrades

IT Infrastructure & Governance

Conduct a full audit of the current IT environment: contracts, subscriptions, hardware, software, and vendor relationships

Identify and eliminate system redundancies, overlapping subscriptions, and underutilized tools

Establish IT policies, security protocols, and a technology roadmap aligned with business growth

Manage relationships with external MSPs and IT service providers for day-to-day support

Own the IT budget and drive cost efficiency across all technology spend

Systems Integration & Automation

Own and manage integrations between NetSuite and external platforms (Amazon, Shopify, 3PLs, marketing tools, etc.)

Evaluate middleware/integration tools (e.g., Celigo, Dell Boomi) and manage data flows between systems

Identify and implement workflow automation opportunities to reduce manual processes and improve efficiency

Collaborate with the AI strategy lead to ensure clean, structured data is available for AI and analytics initiatives

Cross-Functional Partnership

Act as the bridge between technical systems and business stakeholders, translating Finance, Marketing, and Operations needs into system solutions

Partner with the VP of Manufacturing & Product on systems supporting the supply chain and inventory

Support the Head of Ecommerce and VP of Marketing with analytics, data access, and platform integrations

Provide reporting and system support for board-level and investor communications

What We’re Looking For

Required

3–7 years of experience in IT, business systems, ERP administration, or a data/systems analyst role

Hands-on NetSuite experience: administration, configuration, saved searches, workflows, and dashboards

Strong data literacy: comfortable with SQL, analytics tools, and data warehouse concepts

Demonstrated ability to identify and fix data quality issues; you’ve led or contributed to data cleanup and governance efforts

Experience in consumer products, CPG, ecommerce, or multichannel retail companies preferred

Comfort managing IT vendor relationships and making cost-conscious decisions about technology

Excellent communication skills—able to work effectively with Finance, Operations, Marketing, and executive stakeholders

Self-directed, proactive, and comfortable operating independently in a lean organization

Strongly Preferred

Background in or strong fluency with Finance/Accounting, able to support financial reporting, and understand what the data means in a business context

NetSuite Administrator or SuiteFoundation certification

Experience managing integrations with Amazon, Shopify, 3PL/WMS systems, and marketing platforms

Familiarity with SuiteAnalytics, SuiteScript, or willingness to develop these skills

Experience working with external NetSuite consulting partners

Nice to Have

Experience with Celigo or similar iPaaS/middleware platforms

Exposure to BI tools (Tableau, Power BI, Looker)

Background supporting international operations (multi-currency, multi-subsidiary in NetSuite)

Comfort with AI tools and interest in how emerging technology can improve business operations