Davies
Manager - ITSM Operations
Pune, Maharashtra, India
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- Seniority
- Lead / management
- Country
- IN
- Work mode
- On-site / unstated
- First seen by hirly
- 30 Sept 2026
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the posting
The Service Experience and Operations Manager is a Pune-based anchor leadership role accountable for connecting frontline service delivery, major incident leadership, service assurance and ITIL practice governance into one coherent global operating rhythm. Reporting to the Director - Service Management, the role will lead the Service Desk leadership layer, the Major Incident Management capability and designated ITIL governance roles positioned across the Service Experience & Frontline Operation…
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