Manager, Production Operations

ABOUT THE ROLE

Peloton is seeking a Manager, Production Operations to guide technical production operations across our live and recorded programming. This role is responsible for building a consistent, scalable operating model that supports high-quality execution across all productions, shifts, and teams. As Manager, Production Operations, you will lead Supervisors and Production Assistants, strengthen frontline operational structures, drive standardization across workflows, strengthen resource planning, and partner cross-functionally to ensure productions run smoothly, efficiently, and seamlessly. This role relies on live production fluency, including hands-on multi-camera directing and technical directing experience in live or recorded production environments. It is ideal for a collaborative leader who can balance day-to-day operational oversight with long-term process improvement, team development, and organizational clarity.

The ideal candidate brings deep experience in operations management within technical production environments, direct experience leading or participating in multi-camera control room environments, strong live production knowledge, excellent people leadership, and the technical fluency to participate meaningfully in production decisions. You should demonstrate strong judgment in live show conditions, including the ability to make clear, timely decisions in the control room when productions are active and conditions are changing.

YOUR DAILY IMPACT AT PELOTON

Oversee daily production operations across shifts, ensuring productions run to schedule and teams execute smoothly and consistently

Lead daily team operations through clear communication, structured support, and shared performance standards

Mentor Supervisors as people leaders, building clear structure, accountability, and strong performance standards across the team

Oversee Production Assistants, ensuring clear role expectations, effective day-to-day support, development, and consistent performance across productions and shifts

Create and maintain scalable workflows, standard operating procedures (SOPs), and operating frameworks that support consistency across productions

Define escalation protocols and ensure issues are resolved consistently, with trends reviewed to inform operational improvements

Partner with the Global Production Scheduling Team to design effective shift planning, PTO coverage, and operational balance

Build structured training programs that strengthen supervisor capability and improve consistency in team leadership and execution

Lead inclusive hiring and performance enablement for Supervisors, Assistant Production Directors, and Production Assistants, supporting team growth and long-term capability building

Monitor quality and operational performance trends, identify improvement opportunities, and implement changes that strengthen execution

Coordinate across departments to remove blockers, improve communication, and strengthen end-to-end production workflows

Partner with Studio Operations to ensure studio readiness, operational uptime, and seamless support for productions

Build effective relationships with mid-level stakeholders to ensure communication standards are clear, consistent, and effective across teams

Optimize tools, workflows, and team processes, driving adoption and continuous improvement across Production Operations

Analyze operational trends and report performance insights, risks, and recommendations to senior leadership

Provide steady control room leadership during live and recorded productions, supporting clear communication, timely decision-making, and consistent execution under active show conditions

CORE FOCUS

Build consistency across all productions through supportive systems, standards, and execution

Develop scalable workflows and SOPs that support operational excellence as the business grows

Guide Supervisors to grow as confident decision-makers and people managers

Foster efficiency, quality, accountability, and cross-functional alignment across Production Operations

Support strong technical execution across multi-camera and live production environments

Strengthen control room leadership, decision-making, and communication standards during active productions

WHAT SUCCESS LOOKS LIKE

Production operations run consistently and effectively without dependency on individual team members

Supervisors lead autonomously, make sound decisions, and guide team performance with confidence

Teams operate within a clear structure, supported by comprehensive training, communication, and mutual accountability

SOPs and workflows are documented, adopted, and continuously improved

Operational quality, efficiency, and readiness improve over time through clear planning, leadership, and execution

Technical production execution is consistent, reliable, and aligned across live and recorded programming

Control room decision-making remains clear, timely, and effective during active productions

YOU BRING TO PELOTON

7+ years of experience in operations management, ideally within a live broadcast, studio, or technical production environment

Hands-on experience with multi-camera directing and technical directing in live or recorded production environments

Demonstrated control room leadership, with sound judgment under live show conditions and the ability to make clear, timely decisions during active productions

Strong technical production background and understanding of live production workflows

Technical fluency sufficient to participate meaningfully in production discussions, troubleshoot operational issues, and partner effectively with technical teams

Experience managing teams in a fast-paced, high-volume, deadline-driven environment

Proven ability to build structure, improve workflows, and lead operational change

Strong communication and stakeholder management skills, with the ability to work effectively across multiple functions

Experience developing teams through coaching, training, performance enablement, and clear accountability

Strong organizational skills, sound judgment, and excellent attention to detail

Proficiency with Google Workspace, Slack, Jira, and media production tools and systems

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The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:

Medical, dental and vision insurance

Generous paid time off policy

Short-term and long-term disability

Access to mental health services

401k, tuition reimbursement and student loan paydown plans

Employee Stock Purchase Plan

Fertility and adoption support and up to 18 weeks of paid parental leave

Child care and family care discounts

Free access to Peloton Digital App and apparel and product discounts

Commuter benefits and Citi Bike Discount

Pet insurance and so much more!

Base Salary Range

$139,900 — $171,850 USD

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distincti