Manager, Solutions Support Engineering

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Solutions Support Engineering based in Brazil.

• This is a leadership opportunity within a global technical support organization focused on delivering exceptional experiences for customers using cloud and AI security solutions.
• You will lead a team of highly skilled Technical Support Engineers while remaining technically engaged as an escalation and problem-solving resource.
• The role combines people management, technical leadership, customer advocacy, and operational improvement in a fast-paced SaaS environment.
• You will help engineers resolve complex issues involving cloud infrastructure, networking, systems, Kubernetes, and security.
• A key focus will be using AI and automation to scale support operations, improve productivity, and create more efficient technical workflows.
• You will collaborate closely with customers, Customer Success, Product, Engineering, and senior leadership to resolve high-priority issues and improve the overall support experience.
• The position is remote within Brazil, with working hours aligned to 10:00 AM–7:00 PM BRT.