Medical Equipment and Device Service Technician/Engineer (m/f/x) - Berlin, Germany

We are looking for a colleague to join Genoray’s German subsidiary in Berlin.

Genoray manufactures medical and dental X-ray equipment. Our products are distributed globally through our headquarters in South Korea, five overseas subsidiaries (Germany, USA, Japan, Türkiye and Shanghai), and more than 40 international partners.

As the European subsidiary, we operate in a B2B model, supplying our products to local distributors across more than 20 countries, including Germany, the UK, Spain and Italy. Our goal is to strengthen our presence in the European market by ensuring high customer satisfaction, making service a key part of our success and of your role with us.

As a Medical Equipment and Device Field Technician/Engineer, you will be responsible for supporting medical (C-arms and mammography systems) and dental (OPG, CBCT, and portable) product lines.

Our work contributes to safer diagnostics and better patient care. We value a collaborative environment where colleagues support and inspire each other.

Tasks

Customer Service, Technical Support and Training: Provide technical support to distributors in Europe, including troubleshooting, problem resolution and general assistance for medical equipment. Perform installation, maintenance, repairs and technical inspections. Deliver training to customers and partners on proper equipment use and handling.

Business Travel and On-Site Service: Carry out service-related business trips within Europe and internationally, which include installations, repairs, inspections, and other technical service activities.

Logistics, Warehouse and Spare Parts Management: Handle goods receipt and dispatch processes, including unloading deliveries, safe storage of equipment, preparation and shipment of devices and parts, as well as coordination with transport providers. Manage spare parts inventory to ensure availability for service and customer needs.

Administrative and Service Operations: Prepare necessary sales and shipping documentation (e.g. Proforma Invoice, Commercial Invoice). Perform administrative tasks related to service operations, logistics and spare parts management.

Equipment Preparation and Exhibitions: Inspect, adapt and configure machines for shipment according to customer requirements, including technical adjustments where needed. Support installation and deinstallation of equipment at exhibitions and trade fairs.

Requirements

Bachelor’s degree in Biomedical, Electrical, or Electronic Engineering, or a comparable degree or relevant practical experience

Professional experience is not required, but considered an advantage

Experience in customer service or technical support for medical equipment is preferred

Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Strong written and verbal communication skills

Well-organized with a structured and solution-oriented mindset

Fluent English is required; German and/or Korean language skills are considered an advantage

Willingness to travel internationally on a regular basis with no travel restrictions

Valid work permit for Germany required

Benefits

Being part of a globally leading and fast-growing medical and dental X-ray equipment manufacturing company

Company laptop and mobile phone provided

Exciting international working environment with partners across the globe

Flat organizational structure that encourages open communication and the contribution of your ideas

27 vacation days plus public holidays

Free coffee, tea, snacks, and other refreshments

Office located in the heart of Berlin

Job Start: As soon as possible (negotiable)

Job Type: Permanent, full-time

If you would like to join our team and support our mission to continue saving people through our work, please send your application with CV and Cover Letter to us.

For any further questions, please contact us.

We look forward to receiving your application!

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