Member Care Advisor, Spanish Bilingual (Remote)

Member Care Advisor (Remote) — Spanish Speaking Better Health

Location: Fully Remote Hours: Full-time, U.S. business hours Compensation: $22–$25 per hour (based on experience) + Benefits Employment Type: Full-Time, W-2

ABOUT BETTER HEALTH

Better Health is creating a new kind of medical provider, disrupting the $80B home medical supply industry. We combine peer support, expert coaching, patient education, and fast home delivery of medical supplies into one end-to-end care solution — helping members discover and access the best equipment and supplies for their chronic conditions.

We serve patients across rehabilitation, diabetes management, ostomy supplies, catheter products, and more. As we continue to scale, we're building a world-class frontline care team that sets the standard for patient experience in this space.

ABOUT THE ROLE

As a Member Care Advisor, you'll be the first point of contact for our patients — the person who makes them feel heard, helped, and taken care of. You'll resolve inquiries, manage resupply requests, navigate insurance questions, and work cross-functionally to make sure every patient gets what they need.

Spanish fluency is a core requirement for this role — maintaining bilingual support for our patients is a critical priority.

This role is ideal for someone who combines genuine care for patients with the organizational rigor to thrive in a fast-paced healthcare environment. You'll develop deep knowledge of our products, the insurance landscape, and DME workflows — and use that knowledge every day to advocate for the people we serve.

KEY RESPONSIBILITIES

Serve as the first point of contact for patient inquiries, delivering a warm and empathetic experience on every interaction

Process resupply orders, service requests, and support tickets accurately and efficiently

Assist with billing-related questions, payment processing, and insurance coverage queries

Resolve issues at first contact whenever possible; escalate complex cases appropriately

Support patients through Medicare workflows and insurance-related processes

Maintain detailed records within CRM and ticketing systems

Identify cross-sell opportunities and route qualified leads to the sales team

Be the voice of the customer internally, advocating for patient needs across product, billing, and operations

Contribute to FAQ and knowledge content to improve the overall patient experience

REQUIREMENTS

Proven customer support experience, ideally in a healthcare setting

Spanish fluency (spoken and written) — strongly required

Healthcare, DME, Medicare, or medical insurance background strongly preferred

Familiarity with US healthcare system fundamentals, Medicare workflows, and insurance coverage rules

Strong verbal and written communication skills

Experience handling complex inquiries and issue resolution

High attention to detail and accuracy

Excellent organizational and multitasking abilities

Self-starter who can problem-solve and prioritize in a fast-moving environment

Genuine passion for helping people live their best lives

BENEFITS

$22–$25 per hour based on experience, with opportunity for growth

Health insurance

Dental insurance

PTO accrual

Fully remote

W-2 employment

Opportunity to join a fast-growing healthcare organization making a real difference for people managing chronic conditions at home

At Better Health, our mission is to bring information, access, and support to people managing chronic conditions at home. Our team is united by open dialogue and radical transparency, the creativity to run with ideas, and collaboration across teams.

So — are you in?