Member Experience Associate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Member Experience Associate based in the United States.

• This is a seasonal, remote opportunity supporting consumers during the busy Open Enrollment period.
• You’ll use your health insurance expertise to guide consumers through enrollment by phone and email.
• The role combines customer support, insurance knowledge, problem-solving, and careful documentation.
• You’ll assist with health, dental, and vision coverage while answering questions about eligibility and benefits.
• The environment is fast-paced and high-volume, requiring professionalism, sound judgment, and attention to detail.
• You’ll work with enrollment platforms, CRM tools, and established processes to resolve issues efficiently.
• This position offers the opportunity to make a direct impact on consumers navigating important healthcare decisions.