Member Experience Specialist - Tampa Bay Area

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Member Experience Specialist - Tampa Bay Area based in the United States.

• This role puts you at the center of the member experience, helping people navigate complex healthcare and benefits with confidence.
• You’ll serve as a trusted point of contact, providing thoughtful support across email and phone while resolving issues from start to finish.
• The position combines customer advocacy with problem-solving, requiring you to translate complex healthcare and financial concepts into clear guidance.
• You’ll work closely with Operations, Product, Engineering, and other teams to identify recurring problems and address their root causes.
• Beyond frontline support, you’ll help improve documentation, workflows, and scalable processes that make the overall experience better.
• The environment is fast-paced and collaborative, with significant ownership and opportunities to influence how a growing healthcare technology platform operates.
• This is an ideal opportunity for someone passionate about combining exceptional member service with health technology, operational improvement, and continuous innovation.