Member Services Intake Specialist-9

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Member Services Intake Specialist-9 based in the United States.

• This fully remote role serves as a key first point of contact for members seeking legal assistance.
• You will conduct detailed intake conversations, understand member needs, and connect them with the appropriate legal service provider.
• The position combines customer service, case coordination, documentation, and ongoing communication.
• You will work closely with members, attorneys, law firms, and internal teams to keep cases progressing efficiently.
• Because the role handles sensitive legal information, confidentiality, accuracy, and sound judgment are essential.
• Success requires empathy and professionalism while maintaining productivity, quality, and service-level expectations.
• The position is ideal for a service-oriented professional who thrives in a structured, fast-paced, and highly regulated environment.