Membership Manager (m/f/d)

The venue…

SOHO HOUSE BERLIN is a private members' club and hotel in a listed building in the heart of the capital. In addition to restaurants, a fitness studio, rooftop pool, in-house cinema and a spacious spa area, the hotel offers 65 rooms in various sizes, 20 flats and four lofts. In addition to Berlin and Great Britain, there are other houses in the USA, Toronto, Barcelona, Amsterdam, Istanbul and Mumbai. The SOHO HOUSE includes the concept store THE STORE X. THE STORE X is a platform for ideas and culture. The range includes fashion, art, design and also attracts a global community of creative people to 180 The Strand in London, Soho House Berlin and Soho Farmhouse in Oxfordshire. Our aim is to present a new kind of experience space that exceeds customer expectations of traditional retail and shopping.

The role...

• We are looking for an outgoing person, who thrives conversations and loves to meet new people. You should have good social skills and a general understanding for the local creative scene to build a network.
• A membership manager will report into the Head of Membership & Communications, ensuring membership targets are achieved and that the overall member experience is consistently high quality, friendly and memorable. They will work cohesively with their peers in events and content to deliver the best possible experience for members.

Key Accountabilities...

Actively networking to connect with potential members and industry leaders

Bringing in new members and ensuring membership targets are met

Reviewing and approving membership applications

Building and managing Membership Committees to ensure diversity and balance

Supporting member events and hosting introduction sessions

Making sure members stay engaged through regular communication

Resolving member issues, including behavior-related concerns

Assisting with administrative tasks like membership payments and cards

Keeping track of trends and hotspots in your city

Collaborating with the wider membership team globally

Handling member complaints

Benefits...

2 paid 'Volunteer Days' per calendar year (to support charitable causes).

Every House Membership

Monthly movie screenings in the in-house cinema with current movies

Monthly workout opportunities (including inter-departmental).

Weekly Yoga/Pilates classes

50% discount on our Cowshed products

Discounts with external providers (corporate benefits)

If you love people, conversations, and creating unforgettable experiences, this is the role for you!

We would like to point out that we will store and process your data within the scope of the application process in accordance with the provisions of the Federal Data Protection Act.