Merchant Success Associate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Merchant Success Associate based in Canada.

• This role is focused on helping a large and rapidly growing portfolio of ecommerce merchants achieve success at scale.
• You will build and manage “one-to-many” customer success programs that help hundreds of businesses activate, adopt, and grow with a subscription platform.
• Your work will span onboarding, merchant education, product adoption, churn prevention, automation, and self-service enablement.
• You will own the critical first 90 days of the merchant journey, helping customers reach value quickly and confidently.
• You will also create practical content and scalable communication programs that make complex product capabilities easy to understand.
• Working closely with Marketing and Product, you’ll help identify opportunities to improve both merchant outcomes and the customer experience.
• This is an ideal opportunity for a highly organized, resourceful professional who thrives in fast-moving environments and enjoys building scalable processes from the ground up.