Mgr, Field Leader Support

The Manager, Field Leader Support leads and develops a team of administrative support roles (Executive Assistants and/or Senior Administrative Assistants) to deliver consistent, high-quality support aligned to leader needs and enterprise standards.

Partners with the Director of Field Operations team, Area Vice Presidents (AVPs), and Area Operations Leads (AOLs) to ensure administrative support is effectively deployed to meet defined priorities. Owns the performance, capacity, and capability of the administrative support function (EA and SAA), enabling field leaders to focus on business results, talent, and advisor outcomes.

This can be a remote position within the US.

DUTIES & RESPONSIBILITIES:

Team Leadership & Change Management

Lead, coach, and develop a team of Executive Assistants (EAs) and /or Senior Administrative Assistants (SAAs), ensuring alignment to clear role expectations and consistent service delivery

Drive performance management, including hiring, onboarding, coaching, development planning , and performance reviews

Establish consistent team practices (e.g., 1:1s, team meetings, training, and development routines)

Build team capability through ongoing training, upskilling, and alignment to enterprise standards

Foster a culture of accountability, continuous improvement, and strong stakeholder partnership

Partner with AVPs and Area Operations Leads to support adoption of change initiatives, ensuring support team readiness, training, and consistent execution

Reinforce adoption of new tools, processes, and ways of working by providing clear guidance and expectations across support roles

Administrative Support Delivery & Alignment

Ensure consistent, high-quality administrative support is delivered to AVPs and frontline leaders across A reas

Deploy support resources effectively based on leader needs, priorities, and capacity demands

Reinforce role clarity and appropriate use of EA and SAA support to ensure leaders focus on highest-value activities

Resolve issues between leaders and support staff, ensuring alignment and effective partnership

Ensure support roles operate within defined scope and menu of services

Expense Management & Financial Coordination

Oversee execution of A rea-level expense processes, ensuring accuracy, timeliness, and compliance with enterprise guidelines

Ensure expenses (e.g., invoices, reimbursements, corporate card activity, travel) are processed and submitted in alignment with SLAs and finance requirements

Provide direction and oversight to support staff on expense submission, tracking, and documentation standards

Maintain visibility into A rea spend and support preparation of summaries and tracking for leader review

Partner with centralized finance and accounts payable teams to resolve issues, provide required documentation, and ensure smooth processing

Ensure accurate tracking of financial elements such as FA rent, chargebacks, and reimbursements

Process Improvement & Best Practice Alignment

Partner with Director of Field Operations and peer team to implement and scale best practices for administrative support across A reas

Identify opportunities to improve efficiency, consistency, and service delivery across support roles

Drive adoption of standardized processes, tools, and practices

Provide feedback on pain points and opportunities to enhance support models and workflows

Project & Ad Hoc Support

Ensure support team execution of initiatives aligned to priorities defined by AVPs and Area Operations Leads , in alignment of support staff menu of services

Coordinate support staff contributions to cross-functional efforts, ensuring timelines and deliverables are met

Maintain accountability for delivery quality through support roles

Provide visibility into execution progress, risks, and capacity to Area Operations Leads and AVPs

Support additional operational or administrative needs as required

Describe below the audience this role will interact with and level of influence they will have on those roles.

Directly manages large team of administrative support staff (SAAs and EAs)

Partners closely with:

Area Vice Presidents (AVPs)

Director of Field Operations

Area Operations Leads

Field leaders and staff

Enterprise and centralized support teams

Influences outcomes through alignment, coordination, and disciplined execution

QUALIFICATIONS & SKILLS:

Required:

Bachelor’s degree or equivalent experience

5+ years of experience leading others and driving execution of operational or strategic priorities

Demonstrated experience in budget management and financial oversight, including expense tracking and controls

Strong leadership and people management skills, including coaching and performance management

Demonstrated ability to influence without authority and build strong cross-functional partnerships

Strong organizational and prioritization skills with ability to manage multiple competing priorities in a dynamic environment

Demonstrated experience driving process improvement and supporting change management initiatives

Excellent communication skills with ability to engage and influence stakeholders at multiple levels

Proficiency with technology and business tools (e.g., Excel, PowerPoint, Outlook, Teams, Salesforce)

Resilience and solution-oriented mindset

Flexibility and adaptability in a fast-paced, evolving environment

Ability to travel as needed, up to 1 5 %

Preferred:

Experience in financial services or a distributed field organization

Experience supporting or leading multi-area or field-based operations

Pay Transparency

Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $89,895.00 - $121,621.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex , gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state , or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation , please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.

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