Military and Veteran Student Success Coordinator

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​ If you need assistance or have questions regarding the application process, please contact:

• Human Resources
• humanresources@wnc.edu
• (775) 445-4237
• 2201 West College Parkway
• Carson City, NV 89703

Job Description

A dministrative Faculty Contract. Non Tenure Track, Benefits Eligible

The Military and Veteran Student Success Coordinator serves as the primary point of contact for all military- and veteran-related benefits and academic advising at the college. This position provides comprehensive advising services to active-duty service members, veterans, dependents, and civilian employees, with specialized expertise in VA education benefits, DoD Tuition Assistance, National Guard waivers, MyCAA, and academic pathways. The position maintains critical oversight of Department of Defense and Fallon Naval Air Base MOUs, tracks and supports Tuition Assistance students.

Additionally, the position oversees the Veteran Resource Center One Stop in Carson, coordinates outreach and onboarding initiatives, supports VA work-study operations, and serves as a backup School Certifying Official. Decisions

made in this role directly impact institutional compliance and the college’s ability to effectively serve military and veteran students.

Duties and Responsibilities:

Military & Veteran Advising

Serve as primary point of contact (POC) for all Military and VA-related benefit inquiries

Provide guidance on: Tuition Assistance (TA), National Guard waivers, and GI Bill benefit processes

Deliver comprehensive academic advising services to Active-Duty Military, Civilians, Veterans and Veteran Dependents, and general population students, including but not limited to: WNC degree pathways, transfer pathways, and career guidance

Advise on Credit for Prior Learning (CPL) and transfer credits for course applicability

Provide on-site advising at the Fallon Naval air station

Serve as an Allied Health program resource/expert

Monitor Military and Veteran student progress and conduct regular check-ins throughout the semester

Military & Veteran Programming and Services

Lead strategic development of Military and Veteran student success initiatives aligned with institutional goals

Develop and execute enrollment, retention, and completion strategies

Collaborate on development of onboarding tools for military and veteran students such as Checklists, Orientations, and Resource guides

Implement regular mid-semester check-in processes with Military and Veteran Students to ensure persistence to degree

Lead ongoing program evaluation, including development of annual reports, performance metrics, and continuous improvement strategies aligned with institutional goals

Report retention, persistence and completion data for Military and Veteran Students to the Enrollment Management Committee and college leadership

Complete the annual NSHE Veteran Report

Oversight of Military and Veteran One-Stops in Carson and Fallon

Ensure appropriate staffing and coverage

Supervise and maintain VA Work-Study contracts and student workers

Provide access to non-educational VA resources and referrals

Develop, track and manage the budget related to the operations of the Military and Veteran One Stop in Carson and Fallon

Train campus community on referral processes and veteran support resources

Serve as back-up School Certifying Official (SCO)

Collaborate with Controller’s Office, Financial Assistance Office, School Certifying Official and Admissions & Records (A&R) for implementation of new strategies

DoD & Fallon Naval Air Base MOU Management

Lead MOU (Memorandum of Understanding) agreements with DoD (Department of Defense) and NAS (Naval Air Station) Fallon

Complete all DoD MOU Audit Processes

Act as liaison with branch Education Services Officers (ESO)/Education Liaisons

Serve as POC (Point of Contact) for student questions related to Tuition Assistance (TA)

Track and support Tuition Assistance students

Collaborate with Controller's Office, Financial Assistance Office, School Certifying Official and Admissions & Records (A&R) for compliance and reporting

MyCAA Oversight

Input and maintain WNC program information within MyCAA systems

Manage and update program database

Community Outreach

Represent the college at community organizations and events

Participate in outreach activities (e.g., tabling, veteran-focused events)

Knowledge, Skills and Abilities:

Knowledge of:

Tuition Assistance (TA), GI Bill Benefits, and National Guard

Program planning/development and evaluation

Data analysis and assessment methods to evaluate program effectiveness

College and NSHE system policies and practices

Familiarity with WNC’s service area and demographics

Skills in:

Adapt quickly to changing needs

Intermediate proficiency with spreadsheets and databases

Proficiency in utilizing various technology platforms

Cultural competence and diversity awareness

Accuracy and attention to detail

Methodical and strategic thinking

Effective organization, time management and task completion

Ability to:

Communicate clearly, concisely and respectfully

Listen actively, ask clarifying questions to ensure understanding and summarize accurately

Manage multiple projects simultaneously and across multiple departments

Prioritize effectively and meet deadlines

Function as a high-performing, collaborative team member

Determine and meet project goals and outcomes

Work effectively with diverse personalities and populations, building positive relationships

Act proactively, self-motivate and productively work both independently and as part of a team

Provide high quality customer service while effectively navigating established policies and procedures

Approach challenges with openness, optimism and flexibility;

Problem-solve and negotiate innovative and/or unconventional solutions when needed

Think critically and strategically, analyze all aspects of an issue, and identify well-reasoned paths forward

Maintain confidentiality and handle sensitive information with discretion

Plan, coordinate and provide effective coaching to various ages and diverse groups

Guide students and adults through complex processes

Coordinate/facilitate a team of people to a common outcome without supervisory authority

Work effectively with limited supervision and oversight

Minimum Qualifications:

Bachelor’s degree in education, counseling or other field relevant to the role; and three years of related professional experience in student services, and/or academic counseling/advising and/or program development

An equivalent combination of education and experience may be substituted for the Bachelor’s degree (i.e. AA plus 4 years related professional experience). A minimum of an Associate’s Degree is required.

Preferred Qualifications:

Experience working with Military and/or Veteran students

Experience facilitating workshops, group activities, presentations, or educational programming

Experience working with diverse student populations and community stakeholders

Experience in or with higher education

Experience building and maintaining collaborative relationships with diverse institutional and community stakeholders, as well as clientele

Experience working in or with rural or frontier communities

Experience using PeopleSoft (or similar Student Information Syste